Jet's Pizza - Alpharetta Hwy

"Regular customer. Really good deep dish pizza. Only bad experience was tried ordering take out pizza on Saturday and person on phone said to call back in half hour because they were busy. Maybe just short staffed or just bad day."

"All meaty pizza with turbo crust is out of this world. Pizza this good should not be legal. So good, I had to call them and tell them and I eat ALOT of pizza."

"I am extremely dissatisfied with this location. The manager's lack of customer service experience is glaringly evident. Tonight, I placed an order for pizza over the phone. While I waited in the car, my husband went inside to pick up the pizza. Being a family of five, I handed out slices to everyone before taking one for myself. Upon finally tasting the pizza, it was evident that it had been overcooked. I promptly called to inform the worker about the overcooked pizza. He placed me on hold to consult the manager. Despite my intention to hang up and speak in person, I ended up walking inside. The manager approached me without a hint of friendliness or willingness to assist. Instead, he engaged in a disagreement, asserting that the pizza was prepared correctly. My history with this location spans several years, and my loyalty is well-documented in their database. Instead of accessing this information to recognize my status as a reliable customer who had never returned a pizza before, the manager insisted on challenging my judgment. While I'm aware that Jet's Pizza's deep-dish crust is meant to be crispy, there's a significant difference between crispiness and the hardness resulting from overcooking. Rather than offering a resolution to my dissatisfaction, the manager questioned if I wanted a replacement pizza. He even suggested a 20-minute baking time and asked whether I wanted it lightly baked. I declined, emphasizing that I wanted the pizza prepared in its standard manner, not overly hard. Eventually, I received a second pizza that adhered to Jet's normal cooking standards. However, the manager chose to provide a smaller pizza, citing that I had already taken three slices from the previous pizza that I returned. This decision seemed to imply that I should have taken those slices back from my children and husband, who were already eating. This response raises questions about fairness and the manager's approach to customer satisfaction. In essence, it appears that the manager's lack of customer service understanding led him to offer a smaller replacement pizza due to the missing slices. This approach contradicts the norm of receiving what I paid for and seems to imply that returning a disliked item equates to receiving a diminished portion. This entire experience has left me deeply disappointed in the level of service and understanding demonstrated by the manager at this location."