Global Imports
500 Interstate North Parkway, Atlanta, GA 30339
Location & Phone number
500 Interstate N Pkwy, Atlanta, GA 30339, United States
About the Business
Global Imports is a car repair and store institution located at 500 Interstate North Parkway in Atlanta, Georgia. Our service center at Global Imports BMW is dedicated to providing top-notch service and customer satisfaction to all of our visitors. Our team of certified automobile technicians can handle any make or model of car, using only OEM auto parts for the highest quality repairs. From routine maintenance to more complex repairs, Global Imports BMW is here to help with all of your vehicle's needs. Visit us today for expert service and competitive prices for BMW Model Years 2004 - 2020.
Photos
Hours open
Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM
Saturday:
8:00 AM - 4:00 PM
Sunday:
Closed
Reviews
"I attempted to speak with the service department and on FOUR consecutive calls the phone rang, an auto attendant said someone one help me shortly. After about 4 minutes the call simply dropped. And about 2 months earlier I tried to make a service appointment online and NO ONE every replied back. VERY POOR customer service."
"I usually go there for the regular maintenance of my BMW and it was the best service i have received here in a very long time. Note that it was only for a coolant refill. :)"
"Service has gone downhill in the last 5 years. The price is not the issue-its customer care. There is not much difference between this BMW and Firestone Tire Center. The care, quality, and concern are just not the same as years past."
"I had a scheduled appointment for a new battery. I was told almost 2.5hrs into waiting that they gave the last battery to a client before me (how do you run out) and they were sending someone to go pick one up. After 4 hours of waiting and $700+ for just a battery, I was out the door. Update…next day my car was dead! Unacceptable"
"I made an appointment to get a key battery, air pressure in my tires and the new software update. I went at 8am and left my car with service advisor Stephen Buckley. I left for maybe 20 min and got a call that “the software update would take a week.” Which made no sense. Stephen then said “it takes MONTHS and should be done by December 2023”. I went to get my car and they couldn’t find my paperwork or my key. I asked to speak the service manager but she was busy which is understandable. I gave Stephen “0” rating and he called me upset asking why. I told him it was because he wasted my time and it was unprofessional. He told me it was the service techniques fault so I explained Mark originally told me 6hrs and you’re telling me 3 months - that’s insane and you didn’t put air in my tires. This is not the quality BMW is known for. I reiterated all of this to the service manager who stood by him. I then went 40 min to Decatur where I bought my car who put air in my tires AND made me an appointment for next this upcoming Saturday for the software update. I was told it will take 30-60min and they would have done it today had I have an appointment . This BMW is closer to me but I would drive further for better service."
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