Pep Boys

"Walk in for a lifetime alignment on some newly installed tires. Johnny at the front desk was so kind and helpful, as was the rest of the crew working. Did a great job, for a great price, and fast!"

"Went in last minute today to get my tire fixed and found out it was irreparable. They were kind, quick, and efficient! Great staff who were extremely helpful. I highly recommend this Howell Mill Road location!"

"It is unfortunate that people cannot do good business. I will not return, this is to make other people aware. On Sunday I went by because my tire pressure light came on and with the holiday approaching, not many places were open. The older guy working told me my tire was unrepairable because of a nail and only had a $245 tire. He made it seem like I needed all new tires immediately when I know they were recently checked after an oil change. I declined and first asked that he put air in it so I could leave. He says okay, then returns maybe 10 minutes mentioning a warranty on a new tire. I remind him of my request. Then I ask that the spare is put on there. That takes way longer than it should. I wait until after the holiday (Tuesday) and go to Tire South (where I normally go when in the area, and now live again). Tire can be fixed. They do suggest new tires in the future (4 would still be a way better deal than my Pep Boys quote for 1). Just for 1 tire was nearly more than half of the price of 4, and I have options. So glad I waited and didn’t fall for a sales ploy/end of the year quota goal, which it felt like."

"I came in to have my car checked for wheel bearings. The young man, Jamie told me I didn’t need them. He said I don’t want to charge you for things you don’t need. He did a wheel alignment for me instead, with the lifetime warranty. Martin, the manager is always a joy to interact with & he makes my wait enjoyable. This has renewed my faith in the company but I’m only going to this location. That’s the Howell Mill location in Atlanta, GA."

"Left my car for a punctured tire at 11 AM, didn't get it back until 6 PM. When I got my car back, there was a Wendy's receipt laying on my middle console dated for that same day at 1 PM... I don't go to Wendy's... When handed to an employee, they said that it wasn't possible because they are not allowed to do that. Low and behold my dash cam was on the full time, where I got to watch back his little lunch break in my car. He returned to the shop with his meal and sat in my car for ten minutes while he was enjoying his food and talking on the phone to a friend. At this point, it was around 1 PM and my car had already been serviced, though I was never notified that it was complete. Around 5 PM I called to ask if it was complete, and the employee said it was. Overall terrible service, and you can't trust them with your cars. They will take them to do personal activities and will forget to let you know when your car is ready. I'd like to be reached out to about this."