Batteries Plus

"The best customer service kudos to the staff"

"We bought a new key fob to program for our car. We called this store and asked if they could program it. They said no problem, to bring it in and it would $89, which was $100 less than the dealership would charge. We showed up, filled out the paperwork and were asked for the PIN number from the dealership. We did not buy this car from a dealership; the Batteries Plus gentleman said we could call any dealership or go there for a code. We have not been able to contact a dealer as it is Sunday but will tomorrow. Issue with this Batteries Plus- lack of training and information. We understand if you need a pin- no problem, we will get one and would have gotten one had we known. We traveled 40 minutes to get here only to find out that we had been misinformed and that only some of their employees are properly trained. What a shame. Once we have the necessary pin, we will go to a different Batteries Plus as I don’t want to patronize this establishment anymore."

"2 employees in the store, 1 working with a client, neither one addressed me. I approach the non busy employee who never acknowledges me. I ask are you working here, as he was behind the counter, he replied affirmative but never asked how could he help nor saying he would be with me in a moment. I left. Huge overweight white man with a beard and no mustache.Batteries Plus, you don't need him representing your company."

"I took my phone in March for a charge port replacement. I had the battery replaced by this store in December and was told I needed a charge port but hoped the battery would solve the problem. It would charge, but I'd have to fiddle with the cord to get it to hold. Decided to go ahead with the service. First charge port replacement failed. I could not get a signal after. I was told that the part had a bad antenna. They put another replacement in and destroyed my iphone. First callers could not hear me and then it stopped working entirely. Won't charge. Won't turn on. I lost everything. Each repair took half a day. It was an older iphone 7 plus and I'm willing to concede that it was time for a new phone, but trusted that I could buy time while I made a decision. Thanks for responding to suggest I contact the store manager. I emailed them when the repaired happened and never received any response. Who is the store manager?"

"based off of my conversation with the clerk over the phone it is clear that this store is not staffed by a qualified individual. I called asking specific questions about my battery warranty, such as "how long is my warranty? the receipt shows that the warranty is good through the purchase date." (purchased the battery 10/30/2020. receipt says "full warranty until 10/30/2020". *did not notice this at purchase). The clerk's reply was "well it has a 4-year warranty, as you can see on the receipt". There were several other comments made by this person to me that were either not answers to my questions or avoiding providing an answer. Took 5 minutes to get 45 seconds of information. I do not know if the clerk was stoned, but they were certainly incompetent. response to store reply: I did call the store back. Was informed (by same clerk from before) that the manager was not there, did not know when the manager would be there, and that the only time "the manager would be there is Friday." - Batteries Plus is doing a very poor job of staffing and managing this location."