Pep Boys

"1 star Follow up on my CASE # 131896 - I WAS DOUBLE CHARGE $538.53. The Director called me today. But still no refund as of yet. I was happy to hear the store representative/ Tammy was online with the Director and I. Chris/mgr & Tammy/ Frank representatives at Pep boys I want to personally thank you for your effort in this ordeal . I truly realize this is beyond you all. Pep Boys you have to fix this process. I’m a veteran . This is unsatisfactory in my book."

"Brought in for an oil change plus tire rotation and balance, I had a thumping sound when driving, and the balancing was suggested. I left and still had a thumping sound. When I got home and looked at the tires myself I noticed a busted belt on one of the tires. If the tires had been balanced I'm sure this would have been noticed. Currently buying new tires at a competitor."

"I had an appointment this morning at 7am and the service manager Chris was very pleasant. My wait time was quick for my service and the atmosphere was very welcoming. Chris informed me when my car was ready and gave me some information about my vehicle and sent me on my way. I definitely recommend this location and make sure to ask for Chris."

"This place is overpriced! Charged us almost $1000 to replace a fuel pump on a 2005 Dodge Ram 1500. I do understand the labor might be high but not as much as the dealer. The pump itself was over $400…..ridiculous! Since it was already towed there, we left it with them to repair. They drained our battery and said it was dead when it got there. There was nothing wrong with the battery that was checked before the tow. It had power just wouldn’t turn all the way over. They should have known not to continue to try and crank it because that would kill the battery. We picked the car up the same day after the repair however less than a week later, the check engine light came on. I was told by Glenn at one of the auto part stores that the code was related to the fuel area and if we had the fuel pump recently changed to take it back. I told him who repaired it and he said “talk to Chris he’s a fair man and that they do business with pep boys all the time”. My wife was already familiar with Chris and we were planning on taking the car back anyway. However, I mentioned to Chris at pep boys what was told to me and he wasn’t pleasant. Later Chris stated he called over to the auto part store and they denied what they said about the service being related to the check engine light now coming on….go figure….SMH. Pep boys checked the car out again and said it was a hose near the fuel pump that needed to be tightened which they did. Tammy at the front desk refused to give my wife an invoice that stated what they did because they did not charge to tighten the hose they failed to do the first time. My wife contacted their corporate office and put in a complaint. She was told that the district manager will call us back in 48 hours. It’s almost 2 weeks and no returned call from the district manager. I pray we never have to use them again!"

"I recently had my first experience at our local Pep Boys and I must say it was such a positive experience. My husband had been having his car serviced there before, and this was my first need. The shop Manager, Chris, was so personable and upbeat, it made the experience stand out from others. Also, my car service was turned around in very little time, was affordable and done to my complete satisfaction. I appreciated the professionalism and prompt service and will recommend this specific shop and team!"