O'Reilly Auto Parts 992 Tyrone Road, Tyrone, GA 30290

"The people working there were great and very helpful."

"Sign says open, hours say they where open, door locked and guy just looked at me then walked in the back. I'll drive farther for better service"

"I stopped by this location(Tyrone)on today Sunday 3/5/23 at 6:48pm and the open light was on but the door was locked. Granted I'm an Independent Contractor and work everyday, I thought I would catch them open with online saying they close at 7pm. It would be greatly appreciated if you wouldn't lock your doors 12 mins early before said closing! I'm already working before you're open and can't seem to catch your store open when I end my day of work!"

"I bought a pair of Silverstar head light bulbs from the Kennesaw store. I was instructed wrong on my purchase. I went to the Tyrone location because its 7 miles from my house. They refused to help me exchange/return the item when it was opened. I bought it and looked at the bulbs. They were never installed. I was instructed to go back to the Kennesaw store because their computers weren't connected to theirs. I was told that store was the only one that could help me. What great customer service. The atmosphere and attitude was aweful. He wouldn't help me find what I needed to correct the issue (purchase a new item regardless of situation). I bought the bulbs 37 miles away coming back from a trip. I won't ever step foot in another one of these stores again. I know it sounds extreme, but look at their policies and help. Instead of helping me, being treated with respect, I was treated like dirt. No smile, no welcome in, just a "yeah what do you want" attitude. No thanks."

"I usually always receive exceptional customer service from this store. Everyone is usually very helpful. I work two minutes from this store, so I always come here for auto care needs for the last 10 years. But today, I went in to buy front and back brake pads and a headlight for my jeep and Brandon (the assistant manager) did everything but try and help me. I showed him a picture of which light I needed and everything and his response was, "I'm not sure what light that is, I guess its a fog light." He told me the only way he can sell me the brake pads is if I got someone to take the brakes off to see the code. I said, okay. I said, "Can you help me find the light?" His response was, "I can sell it to you." Of course, he can sell it to me, that's why I came in the store. But even though he was uncertain about both parts, he never asked anyone to help him figure out what I needed. He literally just let over $100 in parts walk out the door. I called the store back to speak to a manager and he said he was. I told him that the customer service he gave was very poor. I also told him that my brother called Autozone and they pulled the parts right up. He put me on a quick hold and said, "Here's the 800# number you can call for the complaint." He still wasn't willing to rectify the situation. I called the 800# and spoke with customer service and they were so helpful. They told me he could've looked up the VIN# and pulled the part and there was no reason he should've told me to take my whole wheel apart first. He assured me that they would handle the situation."