NG Tires Automotive Services 3943 Old Austell Road, Powder Springs, GA 30127

"I originally gave this establishment 5 stars, which was far too generous. The first time my vehicle was serviced here, I had to return 3 times for the same issue. My car had an overheating problem that continued on after it was serviced; I was told that it was because it had something to do with air leaking into the system, fine. I was patient with them even though I had to bring it back 3 times for them to get all the air out. However, I just picked up my car, which they did a battery change and an oil change and the experience was below average. Let’s start with the “oil change” light still sitting on my dashboard because it hasn’t been cleared. I brought it here because it had an issue starting, I of course assumed it was either the battery or starter. After 72 hours I decided to check in on my vehicle, the man that answered read off a bunch of diagnostics that had nothing to do with the car not starting. Then he said “Well I don’t know I just walked in so idk for sure what’s wrong it”. When he called back with information that still didn’t pertain to why I brought it here, I asked him to just check the battery and do the oil change because they can’t be trusted for engine diagnostics. You call their phone 10 times a day and you better pray to that they answer. Idk what schedule that lady at the front desk is on but it seems she shows up when she wants to and makes her own hours. You’ll be lucky if a mechanic is walking by the front desk to hear the phone ringing. The mechanics don’t communicate with other mechanics and the mechanics don’t communicate with the front desk and the front desk doesn’t communicate with customers. I’m not going to say not to use this business, but don’t use it for issues that require a diagnosis. Get your tires changed and your oil and keep it simple with them. They have no one to answer the phones yet when you pull up to the shop, everyone is outside hanging out just listening to the phone ring."

"PAINT RUINED ! Mechanically they did very well. I could have done without malicious destruction of my paint. J. CUYLER ."

"Initially took a vehicle in fto.replace an intake manifold in July 2022. I was told the part was not available due to supply chain issues. I ordered the part , took to the shop and waited for the repair to be completed. Once completed, picked up the car only to have the check engine light come back on. Returned the car to the shop, at which time I was told that the part was the problem and I should wait for part to come from the Atlanta Jeep Dealership.,this was now August . Again, told due to supply issues it would be Sep, then Oct, then November and finally Dec. In late November, I ordered the very part from a Jeep dealership in Bremen, drove to pick it up, took it to the shop and waited for the repair. The following day, at closing, picked up the car. Drove it 33 miles and the check engine light was back on.That was the last straw. Ended up taking it to another repair shop for diagnostic and repair. The job was completed in 3 days and the car is running beautifully. NG had horrible customer service. I had to constantly call to check on the status. They never bothered to let me know anything. This was not the first vehicle I had repaired there and there were problems then. I decided to give them the benefit of the doubt, but that was my mistake. Won't be back and won't recommend them to anyone, unfortunately."

"I went October 8, 2022 to have my Oil changed I have been there before I had some work done everything was OK nobody never told me that I had a hole in my oil pan I have been to people house I have never had anyone to say anything about Oil on the ground until today when the guy told me that I needed a Oil Pan I asked him could I wait he said oh yes next time you come in get my Oil changed But when I go out in my car and I saw two big puddles oil on the ground up under my car. I called the lady at NG automotive 3:40pm she don't tell me they're closed. she said could I my car back but they were closed. I went back they were close REALLY. She should have said that they were closed I better not get up in the morning and not have any Oil left in my car. If I do there is going to be Big problems. you better believe that!!! I'm never using them never again!!"

"My husband went to shop yesterday 10/19 around 1030am to get a tire. Next morning woke up had an emergency Get outside to see the tire we brought from this location is all the way flat. Tire looks as if it was patched and around my rim has black substance that looks like some kind of sealant. Also let me say we called prior asked for a certain size tire they gave us a different size asked for 225/55/17 or 205/65/16 (currently on my car), the tire we got 215/65/16 (only tire on the car that’s different) .This is unacceptable not even 24hrs First time and definitely Last. Sad you can’t get good service anymore ppl just wanna make money. UPDATE: I can say I do appreciate how they went about resolving the situation. They replaced the tire and didn’t take a long time so far so good"