Carnifex Ferry Cabins

"VERY DISAPPOINTED!! We have been staying at Carnifex Ferry Cabins for over 20 years, the last time being 2 years ago. With that said, we were fully aware that these were not luxury cabins, simple but always clean and accommodating. Our last visit we noticed the cabins were in need of a little upkeep but still were clean and comfortable. When we arrived at cabin #6 around 4:25, housekeeping was still there and we were told they were running behind. We were understanding and fortunately only had to wait 15 minutes to enter. Upon entering, we realized the sheets that were just placed on the beds were still wet. I had to remove them to dry them myself (once the towels that were still in the dryer were finally dry). Some of the pillowcases also had a weird blue stain on them. I started looking around and found mouse droppings around the fridge and on top of the baseboard heaters (which most of them had the knobs broken off so you couldn’t tell how to work them). I opened the oven to find it disgusting with old food in it…obviously not cleaned at all. I had taken a sheet and placed it on the couch and when we woke up the first morning, it also had mouse droppings all over it. As I was cleaning that I turned to find a literal mouse just hanging out on the rug in the living room that I managed to remove. It was definitely not the only one, the next night we could hear things moving around and woke to find pieces of the bottom of the box spring pulled out into the floor in the room we weren’t staying in. The bed in that room was literally being held up by a piece of firewood! The tv didn’t work for the entirety of our stay. Although they state “a generous supply of firewood” would be available, there was none. We had to go out and purchase firewood. Also the screen on the fireplace was badly broken and could not be closed…fire hazard!!! The hot tub is fairly new but it is on a deck that is leaning horribly where it sits…seemed unsafe. It also had a fair amount of sand or dirt in it. We booked this cabin for our anniversary to just stay in and relax, instead we found ourselves wanting to do anything BUT stay in the cabin. I left a note for the cleaning staff hoping they would at least clean the oven for the next guests. I also reached out to talk to someone about these issues and was promised a call back…3 days later and I have not received a call back or even an email. It is extremely disappointing that repeat guests, such as ourselves, will no longer be visiting due to housekeeping and maintenance neglect."

"When we arrived the time for check in, the place was not cleaned. I called Dan and he had an issue that caused him not to be able to get the cabin ready. Which I understood. My husband and I went and explored for an hour or 2. When we came back the cabin was ready. We went to start the hot tub and when you turned the heat on the breaker would kicked. My husband got ahold of Jonathan and told him about it, also the front door would not lock as well. We stayed there 2 nights and we had no hot tub or a locked front door. Jonathan did get back to my husband and said he would make a discount on our stay but never received one."

"This place ruined our family vacation!! Not only were the cabins filthy, but the “caretaker” (Dan) was incredibly disrespectful towards my family. Our family rented 4 of the cabins to have a nice family reunion. When my great great aunt/uncle and my grandparents arrived to their cabin at the designated time they were made to wait over 4 hours in the yard with nowhere to go (they drove in from NE Ohio and Tennessee) because the cabin was not ready. They were finally offered to move into a different cabin and handed a key, assuming this would be the cabin they spent their weekend in. They rented cabin 11 and were moved to 10. Keep in mind that this cabin was smaller and cheaper to rent than the one they initially bought, and they were not offered a refund of the difference in price. After spending 1.5 days in this cabin, a group of individuals came up to us and said that this was their cabin and we needed to move. When Dan did speak to my family, he smelled of alcohol. The caretaker then called police and asked my family to leave at 8 at night, some of them having 6+ hour drives and being elderly. We paid to stay in these cabins until Monday and were forced out Saturday night. The caretaker never apologized for his mistake but instead used bully tactics and lied to my family. And I would normally overlook the filth, but we stayed in cabin 3 and the smell of mildew and fish was overwhelming, half the sheets were wet, there was mold in the bathroom, brown stains on some sheets, rodent feces in the drawers, and mystery stains in the carpets. Only 1/2 roll of toilet paper offered for a family of 6 for 4 days! Also there is no phone service and the TV did not work our whole stay. They lost the 30+ paying customers that came with my family forever."

"When we arrived at 4:15, the cabin wasn’t ready. We sat in the yard until 8:30 only to be moved to another cabin but it seems nicer so we were satisfied. The next day around 4:30, the inept caretaker called to tel us to love again. We said we were sasified where we were as we were closer to family. Together with e had four cabins rented. He called the state police and they came to enforce his arbitrary policy. We left at about 8:30 after packing up and drove all night long to get back home: all four cabins were paid for before arrival. Two were vacated simultaneously due to poor care and inefficient staff. No money was reimbursed or offered. The caretaker would not answer the door or his phone. Avoid this place for a nice time in the mountains of West Virginia."

"This was to be our second year at this location and it will be our last! We rented 4 cabins total for a family reunion…they were all dirty and such a change from the year before. My husband had to fix their toilet, because the first night we stayed it ran all night, we arrived with no toilet paper, and could not find any towels, the sheets were disgusting. To top it off when we arrived my parents cabin was just starting to be cleaned at 4 o’clock, which was check-in time, and after four hours of waiting for the cleaning to be done, they finally offered them a different cabin, and gave them a new key. However, the next day we were confronted by other visitors, saying my parents were in their cabin! The caretaker Dan then told my parents they would need to leave the cabin, He provided them! When we did not agree, and did not leave, they called the police to evict them. We decided to leave our own cabin that night as well due to our family vacation now being ruined, I emailed them twice to let them know we were leaving to find out about a refund for the two nights, since now I was losing my vacation and instead of them responding to my email they promptly placed another family in my cabin the next day! I would have written a bad review due to how Dan is taking care of the property anyways and now I will add to my review the poor customer service, their horrible treatment of people that have paid them in advance to stay there, and their total lack of regard for people that are traveling several hours!"