Merle Norman Cosmetic Studio

"Pretty place - so much better than dept stores! Individual attention with a smile!"

"Beautiful place and the service is wonderful. Associate was so beautiful and very kind and patient."

"Well, not only do I love Merle Norman products, the ladies who work at this location are phenomenal! The young lady I always deal with, Lindsey, is as sweet and helpful as she can be, and when I place orders over the phone for delivery (due to the distance of the shop from my home), Lindsey ensures she mails me the correct product, in the correct shade, each time; I can also request samples of other products, and get those included in my order. (*I must mention this specific, outstanding customer service experience I had with Lindsey: I had never used Merle Norman's CC Cream, so I was unsure of the shade to order over the phone. After consulting with Lindsey, I decided to get the shade closest to the shade I always buy in their Mineral Powder Foundation. Well, Lindsey sent the shade of CC Cream that I requested, but she also went out of her way to send me a sample of my chosen shade, as well as samples of 2 other shades, so that I could try them out before opening the new bigger CC Cream! Lindsey even included a little note telling me this, so as to prevent my having return issues in case the product I ordered was not the right shade!) To me, that was thoughtful and beyond the realm of what she had to do, which impressed me...And, in my opinion, if young Lindsey takes extra steps with each client at the shop, by going above and beyond the minimum, she deserves promotion in due time. Next, I'll mention something that the owner of this Merle Norman shop on Washington Road did for me, which really blew my mind! For my most recent order, I bought my Mineral Powder Foundation over the phone. According to the email I received a day after, the product had been shipped out to me, and was supposed to be delivered around the third day. The USPS tracking, at first, told me the same; however, the delivery date came and went, and no package. I waited a couple days and checked tracking again, and it reflected that the delivery date was unknown. So, I called Merle Norman, and spoke to the store owner (whose name I can never remember, which I'm ashamed of...!); she looked into my order as well, and checked on it with USPS, and she received the same information as myself. Anyway, the store owner took it upon herself to get another product off the shelf, and offered to drive and deliver it to me personally! I accepted the offer, and she drove the approximately 36 miles from her shop to my home in Jackson, SC, pulled in, and I met her outside to get my product! What an outstanding experience! (*If the store owner, and/or Lindsey read this Google review...you guys are great! Thank you again for going the extra mile to assist me!) There you have it! Needless to say, I'm going to be a lifelong client of this Merle Norman studio in Augusta. I'm not big on leaving Google reviews, but I felt inclined to do so in this case. Thank you again, ladies!"

"Lovely store, well stocked and excellent service, knowledgeable about the product line and experienced in it. I enjoyed talking to Stephanie and was invited back to the anniversary event coming up. After having been disappointing visits to the salons in TN for the last few years I have lived there, I am delighted to find this salon in my new home, and my mother and I are looking forward to purchasing all our Merle Norman here in the future."

"I love Merle Norman!! The women working there were so sweet and talented!! Their products are magnificent"