Toyota Service

"The service is decent and polite. I've never had any car issues after service, but the coffee in the waiting room is horrible. If you're a coffee drinker, pick up one from somewhere else before you come and save yourself the trauma."

"A huge thank you to Chris for helping me save money by explaining what all is covered under multi point inspection. He could of just as easily taken my money. Thanks Chris!"

"I brought my Tacoma here for a basic multipoint inspection. It has 45k miles. I also requested them to check the alignment and one of my rear tires that was not maintaining the proper air pressure. I had an appointment scheduled for 0840. Time now is 1:00 pm and I am still sitting here waiting. I understand it being the weekend and I understand being short staffed but this is ridiculous. Meanwhile the service guys are sitting here eating lunch not seeming to care because hey, this is the usual right. Worst service team! I’ll drive to another county before bringing my vehicle back here. I want customer service for team members who care about their clients and have some sense of urgency."

"Over the last three years the customerservice in the service department has gone downhill drastically. Their turnover of Service technicians that they assign to you is nonstop turnover. Even the managers from the service department are nonstop turnover. Then I bring a coupon for a synthetic oil change two weeks ago and they refuse to honor it making some excuse because of the type of vehicle I have . I own a 2006 Highlander and a 2011 Tacoma truck and I've always been able to use coupons at other Toyota dealers in Florida for synthetic oil changes but this dealership in Augusta refused to honor it. I make appointments all the time to have my vehicle serviced yet I still wait just as long as people that just pull up to the dealership for service without a appointment. What is the sense of making a appointment if I sit there in the drive-up bay for 15 minutes waiting for somebody to come to my vehicle and then I wait another 1.5 hours for an oil change even though I've made an appointment. Very poor customer service in the service department and your turnover rate is ridiculous. I've gone to the Toyota dealer in Southwest Florida for 15 years with my Toyota and I had the same service representative all that time and they honored their coupons as well. And you will spend a long time trying to get someone to answer the phone at Milton Ruben Toyota. The phone will ring and ring many times before someone answers. Or you are out on hold for way too long. This entire dealership-service department-customer service all need to be flushed down the crapper and start over from scratch. Horrible customer service all the way around. I’ve even complained to managers yet the customer service gets worse as each month passes."

"I had an afternoon appointment for an oil change. I arrived 8-10 minutes early. I was greeted right away. I waited about a half and hour maybe 45 minutes and it was done. I expected to be there a minimum of one hour with an expectation to be out with in one to two hours. I was pleasantly surprised by the quick turn around time. The woman helping me did say that it had slowed down by the time I arrived so I imagine the wait can be longer depending on the day and time. I came on a Wednesday at 12:20. The waiting area was very nice it was sectioned off into 3 different areas and they offered coffee for while you're waiting. It was very clean and the staff was very helpful and proffessional. I was very happy with my experience here."