Dreams Unlimited Travel

"Don't use this agency... they leave ppl stranded at the airport knowingly the fault is on their side. This happened to us before as well ... same agency ( no communication what's so ever. Natasha is the lady we deal with all the time. Pls pls pls don't use these ppl ... As always we end up angry after using them.... I'm not sure why my husband use them. We def will not use them again that's for sure."

"I had such high hopes for my trip booked through Dreams Unlimited Travel. I have listened to The Dis Unplugged podcast for over 6 years and they always talked up how they go above and beyond for their clients. My experience was far from that. Travelling from Australia to Disneyland CA for a once in a lifetime trip I wanted to use a Disney TA (travel agent) for the best experience. There were specific dates for park and dinning reservations we needed and I communicated all of this from the start over a year before the trip. Originally it seemed to be going well with my TA Mary, but it didnt last long. When I asked about questions on the best way to get to our hotel in Anaheim from Hollywood and she told me to google it because she didnt know the area. She also would ignore certain questions I was asking and I would be chasing up for weeks to get the answer. She said she wasnt able to help me book the park reservations and that I had to do it myself and also failed to help me with the dining reservations even though I expressed early on how important they were. I then ended up needing to pay an app to be alerted when reservations opened because they were all booked up and she said she couldnt do anything about it. I was (apparently wrongly) under the impression having a Disney TA would mean helping me with these bookings especially when I was in a different timezone. Everything but booking the hotels and the park tickets was left to me and I believe I would have done better booking the hotels on my own. We also were told the full balance was due a month before the trip which we paid but surprisingly we were charged on checkout of Paradise Pier Hotel. I was then unable to look back on our booking because everything goes through the client portal and after your trip is no longer available. I chased up with our new TA and she said they couldnt send me any invoices as the payments were through Disney even though we paid through DUT. This meant that we had to pay an additional $800AUD that we didnt realise was not apart of the original quote. This company does the bare minimum but likes people to believe they are a godsend. I responded to their online questionnaire about my experience and heard nothing. Don't even bother booking through them. You can do it yourself and probably will get better hotel deals anyway!"

"Our agent was Allison Raver for our weeklong Disney World trip October 2022. She was awesome and very responsive. Even was able to book a VIP tour about a month before the trip. I had a very positive experience and she provided us with all the information we needed. We are experienced with taking trips to Disneyland and Disney World however working with an agent made it even easier. It was nice to know someone was taking care of our hotel and park tickets for us. Thank you Allison!"

"Definitely not impressed. If you just want the travel agent for the onboard credit, etc., go for it, but if you have a question or need help, good luck. My agent answered, at first, but literally was passive aggressive with me about it. I told her I was just double checking about something, but she responded that the info was in the website she sent me, but the short answer was yes. Now I can't get into my picture package & I actually need help & she has gone MIA. I will not be using this travel agent again. I normally take care of booking, etc myself. I'd heard that they were supposed to help you with the process, etc., & since this was our first cruise thought it might make it less stressful. Instead it felt like my agent wanted to do the bare minimum & that was it."

"I’ve used Merrie for all three of the Disney cruises I’ve taken so far. On our first cruise she caught a discount we qualified for, and was able to save $1k on our trip, with a room upgrade! And every time we cruise we get the free onboard ship credit. I’m not the biggest fan of the website, but it is serviceable. So all in all, it’s been a great experience and I’ll keep using their services."