Goodyear Auto Service

"I had just flown in from Virginia and the person who picked me up had a problem with one of her wipers when it started to rain. We stopped here to ask where there was an Auto Zone or somewhere we could get our wiper fixed. The gentleman working was so very kind and helpful and had us back on the road in a matter of minutes. I regret that we did not get his name but he was working today February 4th at 3pm. In a world where good customer service and just plain decency seem to be hard to find, it is so reassuring to know that there are still people like this gentleman in the world way to go Goodyear!"

"I’ve got to say… I had high hopes when I walked in at 8am and was greeted by Tom. I needed all weather 17 in tires for travel to Utah and Tom was friendly and said he didn’t have them in stock but would call around and if he could find them they could put them on today. Tom said if I didn’t hear from him by 11am to give him a call back. At 1045 I called back and Tom said he couldn’t find any locally and it would be Monday before he could get some delivered. I walked into another location 8 miles away and was helped by a nice gentleman who said he had the tires in stock. It saddens me that this is the customer service experience we’ve had to become accustomed to, and the fact that I’m a retired Goodyear employee of 42 years is the salt in the wound. Sad times."

"Things I liked - they were able to get me in same day which I needed. Things I didn't like - I booked my appointment online, and when entering my car information, it quoted the $35.99 oil - That's a great price! I thought to myself...when I entered the store they said my car requires the $85.99 oil. The guy then stated it could be up to 2 hours. I appreciate the honesty, but there was only 1 car in the shop and that car's family in the waiting room only. The car was done in an hour. I did appreciate that but he knew it wasn't going to take 2 hours - it almost seemed like he had better things to do and was trying to scare me away. I should have taken the hint."

"I purchased four tires and had the alignment done at this place. Shortly after, the tires began making a loud and annoying humming noise. I returned to the shop to report the issue, and they conducted a test drive. However, they claimed the noise was due to wheel bearings and wanted to charge me $350 for the repair. I found their customer service to be extremely rude, and it seemed like they were constantly trying to find reasons to increase the charges. I will not return to this place and would not recommend anyone to deal with them."

"I really hate how mechanic shops try to finesse women, it's so disgusting. This place tried charging me $200+ just to change my low beam headlights. I ended up doing it myself and it took me 5 minutes and parts were super cheap. They also tried charging $80 to just CHECK my headlights. The mechanics here should be ashamed of themselves for their preposterous pricing. They have lost a loyal customer."