DEFY Savannah

"Always enjoy bringing my son. However, this time the basketball court was for 10 and under. Not fair to those who are 10 and over. With all the crew working should offer time limits or who wins by points to allow continuous play by all. Not getting all our monies worth!"

"Some of the staff go above and beyond to provide friendly, professional service while others are simply there for a check. The one star is dedicated to those who take pride in what they do and truly try to make the place fun & safe for kids. Moving on, I visited the place for the first time and was immediately informed about becoming a member. I figured I might as well let my daughter be a member because the price for one visit is the same price for a basic membership (monthly) in which she can come multiple times whenever we choose. Why not? Right? Mind you, it’s my first time, so I haven’t even seen the whole establishment, but I went ahead and paid for the membership. That’s my badness. We go to the play areas and I instantly felt like I should’ve waited before getting the membership. 4 attractions were open out of the 15-18 listed on the website. I counted. There was caution tape every where, but no staff to assure the kids safety or make sure they weren’t playing in these areas. I watched kids play in areas that were supposed to be closed. In addition, the few areas that did allow kids weren’t monitored. How is it that majority of the attractions/areas are closed; yet the few open have no one monitoring them? The zip line needs a staff manning it!!!! I watched kids cut the line, push other kids, and made the experience horrible. Kids shouldn’t be manning these areas by themselves. The food and snacks are overpriced. The members discount took a normal size bag of m&m’s to $3.69. That’s beyond me. I’m definitely thinking about canceling the membership. These teenage staff members need better leadership. I can’t even blame them for the chaos going on at this place. I came two days in a row and didn’t see an actual adult. A bunch of young kids who lack leadership, professionalism, kindness, and skills. People pay too much money for this place to be ran like a…Nevermind. Please do better. My daughter loves the place. Meanwhile, my anxiety consumes me the entire time we’re there. The place just isn’t safe and it doesn’t provide quality service."

"a very fun place for children, I recommend it! The only thing they don't sell snacks or something to eat."

"Absolutely HORRIBLE experience there today for a birthday party. The lines were out the door all day long. Upon arrival, party host got into line, waited 25 minutes, only to be told to go to another line for parties. Then the person had to wait another 10 minutes only for the FIRE ALARM to go off and the whole building had to be cleared out- which took forever and the staff took zero control of the situation or made people leave in a quick manner. We were told that this was the second time the alarm went off today and the previous time the customers had to wait 2 hours before being allowed back in. There is no signage to say where to check in for anything. The bathrooms were horrendous and had no toilet paper. The staff have zero control at the facility and enforce nothing. The whole place needs a good scrubbing considering that kids dug to the bottom of one of the foam pits only to find various items that had been lost there. Yuck! The majority of the foam blocks look like they have been chewed on and have chunks missing. Entire place severely over crowded and had to be pushing legal limits. Will not be returning."