XPO

"XPO is an amazing LTL freight service! They are professional! They don’t damage things and the prices are great."

"Wow. Had me sitting for 7:45 hours waiting for a pick up even though they knew they were not comming. Guess their phone/email was broken. They want me to do the same tomorrow even though they keep saying its not a "guaranteed pick up". They are charging $540 for a 120lb pallet. Employee actually told me that they are a "small outfit" and dont have the man power. What a poor way to do business"

"Purchase from ULINE a large commercial picnic table at the time I paid a few dollars more to be notified by the carrier the day before delivery. Well worth it. XPO agent called, set up delivery date, and it arrived between times promised . Carlos the driver even called to say when he would arrive. No problems. Thank you"

"I was a little uneasy reading the reviews.. BUTFOR one tiny issue, my experience with XPO was very pleasant. Made a large purchase to be shipped from TX, when my package arrived to the Syosset depot, I received a call to schedule delivery. When I tried to make arrangements, the company with which I made my purchase, didn't authorize a lift gate. Spoke with Melissa, who assured me that she would rectify the issue right away! Within less than 24h, she got me the authorization I needed and we scheduled delivery. The only hiccup I had was that the day I scheduled delivery (which was the longest window ever, BTW), the shipment never arrived. I did call and spoke with Melissa again.. who profusely apologized for the mishap.. and ensured that my delivery would be the first off the truck the very next day. And she def followed through on her word! Driver called me first thing and gave me an ETA.. Delivered it with care and expertise. I'd give these guys a chance and understand that some of the complaints are issues from either the place in which you made your purchase or the freight shipper in-between."

"They say customer service is dead and it's hard to argue. Delivery was initially scheduled for a Friday. Truck didn't have a lift gate. No problem, re schedule to Monday w/ lift gate. Anthony calls me Monday morning to schedule commecial delivery and mentions there's no lift gate? ....which was the whole point of rescheduling the delivery. I have to call him back to confirm if theirs a forklift on site. He tells me to call him back on the number he just called me from. Call back 5x ... Straight to voicemail and the VM is some guy Jeff? Now I have a client up my @$$ wondering where his Friday delivery is and XPO calls me back and says They can pencil me in for 12-5 on Tuesday... God bless."