ESL Federal Credit Union

"I went to this branch to dispute a fraudulent transaction that took place in different state from an establishment I’ve never ate from and this guy at the ridgeway branch that works there did not want to help me get my money back. He wanted me to work it out myself with this establishment and get my own money back as if this place is interested in giving me back my money. He told me “it would be giving away free money” if the bank got involved with helping me because I should do it on my own. He also lied and said the transaction was pending and didn’t even want to fill out the dispute transaction form. Thank god for not agreeing with him because right after I left their bank, I called headquarters and the woman on the phone was so helpful and wonderful. She had filled out the dispute form for the unauthorized charge and she also informed me the transaction amount was charged to my count- not pending like I was told earlier. I did get a refund of my money back thanks to this woman and that’s all I wanted. I know to never come back to this branch again due to that experience."

"November 18, 2022 Ridgeway Branch is Worst bank ever with solved situations Writing review Jeff ESL FCU Physical Security Change a good standing member into negative standing member with his behavior and revoked business accounts at Ridgeway Branch was unprofessional, inappropriate and disturbing to member. Staff sneaky photo copy old ID storage into their database stealing member personal information without member permission and refuse service demanding show staff new ID information as members revoked use her personal information by esl federal credit union staff database without her permission and than closing members accounts Than publication verbal abuse with actions negative results from all esl staff database on the member Best to take your business accounts to another company"

"I applied for a car loan and was told I needed 2 paychecks and the vin of my current vehicles. I went to this location and met with Betsy who was unhelpful and rude. She explained the vin of my vehicle was not needed even though the online chat and letter sent to my house said otherwise. Betsy then told me I need a receipt before I could get a loan. That is very backwards but ok. I was then told my 2 pay stubs were not enough because I get paid biweekly and one wasnt a full 2 weeks of pay. I showed her my employment contract agreement and yearly pay. I have no debt and a 700+ credit score. Getting a loan for $250 a month should be extremely easy when I have directly deposited $50,000+ for over a year. Not with ESL or Betsy! I have banked with this company for 26 years. Friends and family have had similar experiences lately with ESL also. Not only did a competitor give me an amazing rate. They did so instantly. ESL even gave me a hard time about withdrawing my money from my accounts. Asking me questions about my employment and job title just for a withdrawal. I will be closing my accounts and never looking back. The worst bank and experience I've witnessed. ESL corporate should be ashamed but I'm sure they won't care."

"Was in speaking with Gabriella about a credit/debit card issue. She was extremely helpful and patient. took time to explain everything,and made sure I was properly taken care of and set up before leaving."

"As always, ESL demonstrated why they are my first and only choice for auto loans. I had never been to this particular branch before, but Erika was very helpful and made the entire process quick and easy! When one piece of paperwork was generated incorrectly, she quickly worked to correct it before I left, to ensure I didn't have any issues. Excellent experience overall!"