ESL Federal Credit Union (Headquarters) 225 Chestnut Street, Rochester, NY 14604

"Be careful with ESL's "Bill Pay" feature. ESL takes the money out of your account when they send the check. If the check isn't cashed for some reason, the Payee does not have the money and ESL has taken it out of your checking account, so both you and the payee don't have the money. ESL does. And ESL won't tell you that that the check was never cashed. They just keep the money unless you speak up."

"About a year ago I co signed a loan for my niece because she had no credit. I just found out that she was approved as a co signer on a loan for someone I don't know. The dealer was Hoselton Auto Mall and the bank ESL Federal Credit union. How ESL became the bank I don't know considering that out of the 8 inquiries that were performed none of them were from ESL. What was the basis for there decision to approve her as co signer for this loan. Her credit score at the time was 603 or lower. She also had an existing loan on her report. HOW DID SHE GET APPROVED AS A CO SIGNER FOR THIS LOAN? She also doesn't make a lot of money. She is a security Guard. I believe this loan is fraudulent and predatory. I believe she was taken advantage of and I would like her name removed from this loan."

"Worked with a guy Phil today who went above and beyond to help me fix issues I had with my Business account. Thank you so much Phil!!!!"

"Chestnut location somehow thought somebody else was me because apparently we have same name. They allowed him to come in on 3 separate occasions to deposit into my account. They also give him my membership number, checking/saving account numbers, and allowed him to change my personal account information (phone number/address). I lost no money in this situation, but it’s insanely absurd that this could even happen. I’ve been a member for 10 years, I can’t believe this happen."

"I have been a customer with them for years when they were still attached to Kodak ever since I reopen my account with them my account constantly keeps. Getting hacked coz I mean keeps getting hacked. I had to keep going through debit cards. I'm not understanding why and this is at the corporate office after I use the ATM. I cannot deal anymore today's last day. I will be a member with them and that's all the ways I can't do this anymore. So I define you another bank in institution I am beyond fed up and p***** off. This is ridiculous I should not have to have my account. Keep getting hacked and it makes me think I'll go too. I do not want to chip in a card so people have to look for a bank account. Please find somewhere else this is not the place for you and if the weather 41starttheywouldn'tgetnothingatall"