Zales

"I come every 6 months for my diamonds to get cleaned and inspected as per your company policy. Today, I was met by a sales associate with a roll of the eyes and firmly told “we usually don’t do that during the holidays, but I guess I’ll do you a favor”. Well, let me tell you something, if you sell items in December during the holiday season and expect your customers to come back for diamond cleaning and warranty inspection for the diamond. You should expect people to come back every June and December. Rude. I was looking for jewelry for my mom as a gift. I’ll head to Kay now"

"This is an amazing store. Great location and lots to choose from. The staff is very friendly and knowledgeable. If they don't have it, They work to get it. Make sure you follow them for sales and shows."

"I've been to this location multiple times over the years. I've purchased many types of jewelry including earrings, rings, chains and they've all been high quality and backed by some form of protection plan. An associate that is usually extremely helpful is Emily who has helped me pick out pieces, save me money, and broken down how to protect some of these purchases. Laura the manager has helped me with jewelry inspections and is very knowledgeable. Diamonds covered by their diamond commitment are eligible for replacement if they're lost and they'll clean and inspect for any damage that might occur. Regular jewelry add-ons come with lifetime protection plans. A small fee for things your spending thousands of dollars on makes sense in my eyes if it's going to be covered forever. I rarely review things but this seemed like a given."

"I purchased a pair earrings for my daughter for Christmas and one of the earrings did not close properly I meant to bring them back sooner but I brought them back today which is the morning of February 28 just outside 60 days of the purchase but it was Christmas time. The manager was extremely disappointing. After I spent so much money on the earrings she wanted to charge me $70 to fix the earrings which my daughter didn’t even wear yet. I told her how we always purchase items there and with this type of store I feel that they can do some thing. And she told me it doesn’t matter if you purchase one thing or many things we all get treated the same. A horrible thing to say. I said I wasn’t looking for special treatment I just meant with the type of store that they are. She said without the warranty I can’t do anything so I asked her if I can purchase the warranty and she said I don’t even know if I can add it on but she was able to for $80 instead of me spending 70 and having no warranty. She could’ve suggested that to me in the first place because she was able to add it on. The store had the very same pair of earrings she was packing them to give to me and she didn’t even check to make sure they close properly. I had to ask her . A very cold woman. Now I will not go back there."