Touch Up Home furniture repair

"Our company requested a quote from Touch Up Home for making minor repairs to furniture in a client's hotel totaling 112 rooms. We made a good faith effort to give Touch Up Home as much information as possible, including sending pictures of repairs needed and notes on an expected timeline that had to be met. In addition, an offer was made to meet to discuss at the site to discuss the required work. Touch Up Home stated the visit was not needed, and we were given a quote for the entire job that had to be paid upfront. The technician sent to the jobsite was given hotel accommodations. The technician who was sent was not qualified or competent and could not meet expectations. The work that the technician attempted was inadequate, unsatisfactory and did not meet our standards. The technician only worked in four of the 112 rooms and did not complete repairs in any of them. This has damaged our reputation with the client. Touch Up Home was not at all concerned with making the repairs correctly and instead said we were at fault, despite our efforts to give them every opportunity to learn what was needed and meet to physically see the scope of the project. Because of this, our company has requested a refund of the deposit for the job, but were told there were "administrative" costs that added up to nearly 40% of the deposit. Negotiations to seek reimbursement were made for several days, and Touch Up Home promised to refund the payment, but would only do so in incremental amounts over up to 7 months. This despite being paid in full in one payment. Our funds are being held hostage. The attached photo shows one of the vanity bases that was left in a room where repairs were attempted."

"I have an Ethan Allen recliner still under warranty. The reclining function broke. EA connected me to Touch Up Home for repair. They were very accommodating to find me an afternoon timeframe. As expected the repair would need a new mechanism provided by EA. Dan the technician said he will be able to install the repair when it arrives. Dan was very friendly and patient when I didn’t hear the doorbell or my phone, 16 minutes before I looked out the window and saw his car. He said he can repair all kinds of furniture, including leather repair. I am impressed and will definitely keep this company’s number."

"We have an old leather sofa that is still in very good condition except that the seats had started to sag because the elastic webbed bands that provide the support for them deteriorated. Touch Up Home furniture repair sent a technician out to our home who was able to brainstorm a solution that worked for the way our sofa was constructed and has given it new life. We are so pleased with the end result!"

"Such a good experience having the repair done. When our sofa was delivered with the cut fabric I believed that it would have to be returned. It is a great relief knowing that it has been repaired by a true professional."

"Dilan does a super job. I bought a sofa from Bassett and Dilan has come out a couple of times to fix different issues with my sofa. Just today he came to fix my squeaky sofa. He really knows his stuff. He is very thorough and knowledgeable. Thank you Dilan. My sofa no longer squeaks!!"