Budget Truck Rental

"Kind and friendly staff got us in-and-out quick and fair prices would definitely use this again"

"This place doesn't deserve a 1 star! We made a reservation online (no show $50.00 charge) for Evans Mills and they did not have the truck. Go figures, not the first time and just today they had 3 reservations made that they had no truck for. How can they run business like this!? We called corporate and they sent us to this other place in Watertown. This office did not wanted to release the truck. We only needed it for one night and corporate said for them to release the truck, as well as their district manager. My husband (military and in uniform) gets to the office. Person at counter was very rude and inconsiderate, very unprofessional. The other person brings the truck full of snow (only cleaned a hole to be able to see to move the truck). The paperwork said full tank it was not, the miles were written wrong as well. Good thing we have pictures of it all! My husband was outside waiting for someone to come outside to do the inspection of the truck and go over the miles, gas, etc. While my cleaned the snow off the front of the tall truck, and waited for one to come out to go over inspection of the truck. The people turned everything off at the office and left without saying a word to my husband! The sales person at Budget used cars next door came to help my husband to clean off inches of snow of the truck, in order to to be able to see while driving the truck. By the time the guy came my husband was almost done cleaning everything off. But the difference between this guy coming to help (nothing to do with the rental place), and the ones who should have presented the vehicle in good driving conditions just left without even doing a proper inspection of everything! I hope they do understand and get through their thick head that with costumers you have NO income! And most of the income that comes in, is because of the MILITARY in the area! They need to be taught how to treat people with respect and professionalism! This is NO way to run a business. After all WE are paying to rent the truck, this is not a favor done to us. On the contrary we are doing them a favor by paying full price to receive 1/3 of the service we paid for! WE are the ones doing them a favor. I DO NOT RENT ANYONE TO FROM THEM!"