Grand Wine Cellar

"I definitely should have read the reviews before ordering... my fault completely for that. I ordered 2 bottles online, and after a week, I got an email saying they were out of the wine. I understand supply and demand these days, so no worries. A week goes by, but no word, so I emailed them, and again, they tell me within the next week it'll be shipped. This happens 3 times, then an order is shipped. I FINALLY get it, and it's so poorly packaged, and half my order is missing. Again, absolutely no communication, so I called. The guy I spoke to was unapologetic and played the blame it on everything else game, refusing to accept their lack of communication was the whole issue. I had to ask for a refund, otherwise, I'm sure they would have kept the payment, as he told me more of that wine would be in stock in the fall.... Definitely not worth the whole hassle. Super unprofessional and disappointing."

"I ordered an Austin Hope Cabernet Sauvignon 2017 Paso Robles (750 ml) from them on Doordash on 5/6/2023 for $70.99. A regular Austin Hope Cabernet Sauvignon is just about $50 (check Total Wine), but this is 2017 so I was willing to pay the premium. Yet, not only they did not bring me an Austin Hope Cabernet Sauvignon, but they brought me a much cheaper alternative without informing me in advance, an Austin Cabernet Sauvignon Paso Robles which is just $20. They did this on purpose because they wish people like me wouldn't tell the difference betwen Austin and Austin Hope and just accept it. When I contacted them and they agreed to take the total order ($115, one Austin Hope and another wine) back and give me a refund. Specifically, I was told by the young man that he was just an employee and the manager would call me back for the refund arrangement the next Monday. Later on, he came to pick up the order. Of course, I never received such a call and when I called back, I was directed to Doordash to fix it. The 2nd time I called back, they just hung up on me. Now it is been more than 6 weeks, both they and Doordash just kept delaying the issue and wish I would go away. In total, I paid $115 for NOTHING!!! They are doing business like a SCAM. DO NOT ORDER FROM THEM!!! (BTW, they use name Syosset Wine Cellar on Doordash. DO AVOID)"

"Awful service, terrible experience - avoid at all costs. This place advertises on Vivino but doesn't keep all the wines in stock. After a few days of no progress, I called and was told that they were out of one of the wines and would like to send me a "similar one". I refused and asked that the missing wine will be refunded - that did not happen. I called again 3 days later and was told the wine will arrive "today or tomorrow". It did not. This place essentially hides its reviews via Vivino but, in reality, the service is horrible and your money is better spent elsewhere."

"They have most, if not all, the best wines from around the world, US, Italy, France, and others. You can sometimes find good bargains on wines and champagnes. When I want a specific favorite wine, I go to Grand Wine Cellar in Syosset."

"I ordered four bottles of relatively high end bourbon via a third party website. Two of the bottles were incorrectly listed on the third party website as being in stock (It was the same distiller, but a different mash). The mistake was noticed when I went to pick up the bourbon at Syosset Wine Cellar and it was immediately corrected. The staff was unbelievably helpful, understanding, and provided excellent communication even after I'd completed the purchases. I ended up keeping the 2 correctly ordered bottles, canceling the 2 incorrectly ordered bottles, and purchasing a replacement bottle at an excellent price. I was extremely happy with their service, prices, and overall inventory. I'll certainly be a repeat customer. They have an excellent inventory of some difficult to find spirits."