Lakeville Kitchen & Bath

"Took 1hr drive to this nice showroom. Wanted to set up a followup with designer to discuss a large renovation. They kept asking us which contractor we were using. We said that we were going to design and spec our kitchen and bathroom and then chose a contractor. They took all our info and then, Nothing. We called 4 times over the next month. Everytime, someone would tak the name, ask about our contractor and promise a call back. Seems weird since it is not the contractor's money they would be taking."

"Terrible experience here. Would avoid if you are looking for decent customer service for a very expensive investment. Had multiple issues with my cabinet designer beyond the turnaround from first visit to actual order of cabinets being 6 weeks because he was on vacation or too busy. Then plus 13 weeks for delivery but thats assumed with the pandemic. 1. My cabinet design appt felt very rushed considering I was spending $30K+ on cabinets then once I gave him my credit card and committed he was very unresponsive. 2. During the meeting he kept mentioning there would be a price increase in the next few weeks. I committed to Lakeville that week and basically said lets get the order in before the price increase and we didn't and when I would ask about it over email multiple times the question was ignored. Dont mention a price increase to a customer ready to get going and you be the hold up. 3. My order was incorrect because my designer didn't input the specs of my sink that I provided him correctly so instead of him changing it he told me to buy a bigger sink and didnt apologize but said that never happens. 4. We created an island that was 6 inches too long for a normal slab and requires a jumbo slab which costs more money and takes longer to receive. He has been in the business 20 years so I would of hoped that when designing the kitchen that would of been brought to my attention but it wasnt and when I called back after I visited the stone yard he told me to just buy a jumbo slab like everyone else. Will say the floor sales guy was lovely and very helpful but 95% of my service should come from a kitchen designer when creating a custom kitchen and it was terrible."

"Creating your dream kitchen and bathrooms is a daunting task, particularly when your home is in a state of total gut renovation. Having a professional like Jenna Burmeister (Lakeville Kitchen & Bath) there to deliver A++ expertise and guidance made this experience 10x more manageable and equally less challenging. My wife and I would recommend Jenna and Lakeville without reservation."

"We absolutely love our new kitchen. The cabinets are quality built, and the finish is immaculate. Something I find rare lately, with my 30 years in the furniture industry. Our designer Brian was professional, but also personable. Taking the time to hear out what we wanted, and needed. The extra time we spent with him made the difference in what is now beyond our dream kitchen. My wife could not be happier, especially as we head into the holidays. We will be back for our vanity in the spring. Tim & Vanessa"

"We made an appointment to have a kitchen designer come out to our home to help us come up with a functional design for our kitchen remodel, as we don't know whether or not to leave the space intact, knock down walls, or relocate the room. Good design considers the space in the context of the entire home, not just organizing cabinets in a box..After nearly 3 weeks, and some confusion, the designer finally came. Susan, the designer was unenthusiastic and completely disengaged. She did not ask us any questions about what we would like in a new kitchen and seemed uninterested in what we were trying to tell her. She only measured the room and left. She barely spoke to us. Now going into our 4th week, with no ideas for our design. She has not attempted contact at all. It seems that Lakeville is only interested in selling cabinets.. The design part is a bunch of BS , and their value proposition is zero."