Home2 Suites by Hilton Cleveland Independence

"First and most important, the room was super clean! Check-in was a breeze. They do allow for online check-in, room selection and digital keys. I did that, but I still stopped at the front desk to ask for a key card. I've had trouble with digital keys before. The front desk associate was super nice, smiled, gave me my key and offered a bag with water bottles and a snack. Every associate I encountered during my 3 nights there was awesome. I love the fridge/freezer and the kitchen area of the room. Location is great, close to everything. I felt it was a safe area. Quiet hotel. If you're used to using hotel supplied toiletries, be aware there is no conditioner in the shower, only shampoo and shower gel. No big deal for me because I bring my own. Overall, a great stay. Our corporate offices are in town and I made sure to let them know what a great place it is!"

"I have stayed at this location a couple years ago and loved it. My recent stay has changed my mind, I will be looking for somewhere else to stay if I need to return to the area. Other reviews mentioned the attitude of the front desk employees, they are correct! If they keep going with their attitudes with guests they won’t have to worry because no one will want to stay there. This is just the “beginning” of your wonderful stay here. Not one of the front desk employees smiled or treated me as a welcomed guest. You will not be greeted as a diamond member, you will be told no upgrades and to top this all off they do not offer the digital checkin or a Bluetooth key card. You may think you are checking in on line but they make you stop at the desk to verify who you are, they never issue a remote key card. They will break your weekly rate into multiple charges instead of the initial charge you usually get when you check into a hotel. They said those will all drop off and it will only show the final charge, I sure hope this is accurate. The room appears to be clean but has mold in the shower around the handles, the shower floor is stained dirty, one bar of soap on the vanity no lotion. If you move something on the kitchen countertop there is visible dirt lines around what you move, the coffee maker was disgusting on the inside it was visibly dirty inside, the top of the coffee maker had smears, crumbs, just disgusting! The bed sheets were clean, this was a positive, the floor didn’t appear to be dirty. The fridge door had hand prints, smears from the last guest or past guests that was never wiped down. If you stay here bring your own sanitizing wipes. I took pictures if I can post them I will. I would not recommend this hotel nor would I return."

"I've been staying at this property whenever I've been in the Cleveland area since 2018. I'm extremely picky when it comes to hotels. The vibes, the smells, obviously the cleanness. The staff here have always been very warm, friendly, and willing to help. This is honestly probably the cleanest Hilton I've ever stayed at, and you'd still think that it was a new property. Whenever I've run out of toiletries, needed any kind of assistance, they've been on top of it. I can rest assured that I never have to worry about room changes or finding another property when I stay here. This place honestly feels like home. Thanks!"

"Had a disappointing experience with this location. We were greeted by overwhelmed staff when we arrived. We arrived early, so we didn’t expect to be able to check into our rooms. When we approached the front desk though, the staff seemed annoyed to even speak with us. When we arrived at our room, there were dead bugs at the front door. Not a huge deal as the rest of the room was clean and comfortable. Totally understand that they were busy during our stay since it was the Browns game, but we didn’t feel welcomed at all by the staff."

"Had to find a hotel for a last minute business trip. Clean facility, clean room, quiet. Close to lots of food options. They don't clean the rooms every day, can't figure out what their schedule is as it wasn't cleaned for 3 days then was cleaned two days in a row. I have heard dogs in the first floor rooms so be aware of you have allergies."