Optum Urgent Care - West Islip

"“Urgent” care is a tough business to run because you never know what will happen next. The medical professionals are all extremely thorough and they certainly know how to handle kids. They seem to have changed up the front desk staff from the original crew, who had zero people skills. They now have a lovely front desk staff. All things considered it is a wonderful facility."

"This place only cares about money and doesn't care about their patients. It is run by the most stupidest people in the world. The employees are rather be on their phones, then actually care about the patient sitting in front of them. I would go to any other urgent care besides this one and"

"the front desk lady was very slow and arrogant，I waited 20 mins before I was told that BlueCross not accepted here. So whats the point for waiting？（only one customer before me and no one in the lobby）If YOU do not care about other people‘s time，no body cares about your business. Do you need to be smart enough to find out a way to notify your important policy on the wall？ Do you need a high school diploma to think about a time-saving process？ Why it is called “urgent care” if you only take very few insurances？（Maybe 2 out of 10？）Are you a for profit organization？ If some one come here to waste half an hour，do you think they do NOT have a urgent situation or you just DO NOT care？BTW，there is no way to avoid this waiting time because called several times before arrival NO ONE can answer the phone！！！ Disgusting place and staff！！！ You should close your business asap，save the world！"

"My husband went to this facility, and they were helpful and kind to him when he was there. Unfortunately, the physician never called in the medication he needed, or the pharmacy never received it. I gave them a call in the morning to request that the physician please call in whatever it was they discussed at the visit. The woman I spoke with was incredibly rude and stated she would not speak with me or disclose any of my husbands information and would only be able to put through medication at my husbands request. I explained that he is working the entire day, and I do not want any of the information discussed during the visit; I would just like whatever medication prescribed to be sent or resent to the pharmacy as they did not receive anything. Even after this, the representative still refused to speak with me at all. I have never had this issue with any other physician or urgent care facility. One of the rudest/most miserable people I’ve ever had the pleasure of speaking to. *I do want to note I requested to speak with the manager, Mike, and he was understanding and kind. He asked me my husbands information and let me know they would resend the medication noted on file. Although Mike made up for this employee, we won’t be back."

"Big sign out front stating that they take walk-ins. My elderly mother was just in a rear impact car accident yesterday and today is complaining about back/spinal pain. We googled the nearest urgent care and came here last minute because of the good reviews. As we walk in, there's a huge sign in the window stating "EVERYONE WELCOME, JUST WALK IN". We go to the front desk and they ask if we have an appointment, obviously we say no. They proceed to tell us that appointments are required and turn us away. If that's the case you should take down the sign and state such! What gives?!?"