Massena Hospital

"Not all who worked there wore their masks properly"

"They did a good job patching up my thumb after I accidentally slashed it with a box cutter. There was a little bit of a wait, but not unreasonable."

"This place is always very clean and the staff are usually pretty nice. I never have any issues going here. The ER week can be quite long sometimes, but that's expected anywhere. And I really extremely like the behavioral unit they just put in with Dr. Joe Kennedy. She is amazing and I think she's going to do great things there for a lot of people."

"If I could I would give them ZERO stars. I was experiencing back pain, that sometimes radiated to my front chest for a week. Finally went to the ER after not being able to sleep from the pain. Blood pressure was normal, but DR thought was a cardiac issue and ordered an EKG. ?? After being hooked up for awhile the Dr. Said he didn’t think it was a cardiac issue, but wasn’t sure what was wrong with me. He never did a physical exam on my back. I was discharged after four hours and still in pain. He did NOTHING for my back or pain and did not even give me a note for work. The same day I was discharged I went to urgent care in Potsdam and was told I pulled muscles around my “floating” ribs. I was given a work note for a week and prescribed Ibuprofen for the pain. I then receive a bill in the mail for over $6000. I have called REPEATEDLY about this bill. They have done NOTHING about it. Why would I pay $6,000 for a misdiagnosis? Why was I charged for TWO different EKG’S? The only thing the Massena Memorial did for me was run up a bill I can’t afford to pay. I was still paying on this bill during the COVID shutdown. I was laid off during the shutdown, they were the ONLY place that REFUSED to defer my payments until my unemployment was approved and sent my account to collections. WHAT A JOKE. If you want real medical attention better off driving to Malone or Ogdensburg."

"If you make an appointment with Massena Hospital Imaging, you should fully expect to get a call from them a few hours before your appointment time to cancel. Doesn't matter if you scheduled 2 or even 4 weeks ahead of time! I pre-scheduled and pre-registered a few weeks ahead of time for my ultrasound, then got a call at work a few hours before my appointment time (that I aranged babysitting for over a week ago). Ultrasound tech didn't show up, so they moved me all the way to the end of the line, in 2 weeks, after all the people that got scheduled AFTER me. I am sure they'll reschedule me again in 2 weeks. Will probably have a baby before they bother to see me."