Walgreens 578 Dick Road, Depew, NY 14043

"This place is either incompetent or just plain greedy. Either way they like to mess with my health by not properly filling my prescriptions and playing games. I was informed by my doctor back in October they sent a refill to Walgreens. I get a text message that both mine and my son's prescriptions were ready. I go there and they tell me only my son's is ready and that they "didn't receive anything" for me. A month goes by and I start getting low so I request a refill through my doctor. They sent it and requested 90 days since that's what my insurance requires. Per the usual Walgreens claims there's an issue. So I go there after waiting 2 weeks for this "issue" to be resolved and they tell me my doctor only sent a 30 day script. I ask them for a print out for proof and then magically the script from a month prior is there and is 90 days so after waiting over a month for 1 prescription to get fill. It's every month they claim there's an issue. When I mentioned about how I was told previously they never got the initial request, the girl just shrugged her shoulder and ignored my concern, like it's not big deal. Worst place to "trust" with your medication/health. I've been told by multiple people that they most likely don't want to fill my scripts because they don't make money off me because my insurance pays the majority. Which explains why they constantly are trying to get me to pay out of pocket for my medication."

"Believe it or not, sometimes customers know exactly what they want and can be in and out of the store in just minutes, even if it's 10 minutes to close.. I was going to be 3 minutes max in this store, when I audibly heard the male cashier up front trash talking (to a customer no less!) , saying "I wouldn't go into a store even 30 minutes to close!!" Well, pathetic employee, since we're talking about things we wouldn't do, wanna know something I'D never do?? I'd never trash talk customers at an establishment, especially while working a customer service job! I suggest u find another job, because you are absolutely gross and not suited for yours. Edit: skinny young long dark haired male who was also rude to me on a prior occasion.. shocking!"

"Avoid this location! Came here twice last month to purchase a cold drink only to find that their cooler was broken. Broken for two weeks?! Come on! Yesterday, some kid stopped in the middle of ringing up my purchase to chat with another employee. Customer non-service!"

"I got my first Covid shot here yesterday, and will receive my second here also, but it seems like they're double-booking appointments, as another person I was talking to had my appointment time, also, and they were very busy for the shots, and backed up. I waited over an hour past my appointment time for my shot. However, the employees in the pharmacy were very friendly, helpful and professional, and later I bought something at the register, where the employee looked up a coupon for me, so for the total experience yesterday, I'm still giving five stars, because all the employees I interacted with were great, and put us at ease in the pharmacy."

"What a horrible location. I went on a Thursday afternoon to pick up sale items and I earned register rewards and points after my transaction. Went back on the next day to cash in on a few items and the cashier brings up the fact that I was there yesterday. This guy wasn't even my cashier! (I only had one pleasant cashier, the others are rude) So what's was the point of that? You're answer is a good as mine! I didn't bring up the fact they didn't restock the shelves in a 24 hour period. Furthermore transactions help cover operational cost which pays his hourly wage. So in turn you need customers the more frequent the better. Moving on Register Rewards are manufacturers coupons that expires in as little as 7 days. You must use them before then. Since their ads for the next couple of weeks are disappointing, I decided to use them for this week. I have used this location multiple times since this October. Time for another location because this doesn't cut it anymore. I had to call customer service twice with two separate issues."