Queen Nails 1196 Arsenal Street, Watertown, NY 13601

"My nails look fine, just fine. I am NOT happy that they misinformed me about the price.. I called was told one price and then I was charged an extra fee to remove my ANC. That is a normal service that is done with getting new ANC. Also they don’t do ANC correctly. I use ANC because I do not like the smell of the acrylic liquid… that’s the whole point of dipping powder, you dip it. And the fact that she used gel to seal my ANC dipping powder is wild. When I mentioned that the price didn’t match what I was told she just shrugged her shoulders and sent me on my way."

"DO NOT GET A PEDICURE FROM HERE!!!! I had the most traumatizing experience in this salon today. I went in for a gel pedicure and needed my previous gel pedicure removed. I was recommended this spot by a couple of people who spoke highly of Betty but since she was busy, they passed me along to another worker. The younger male did my pedicure and was so unbelievably rough with the drill while removing my old gel that my toes are bruised, in extreme pain, and so thin now that it is basically drilled down to the skin of my toes. It’s uncomfortable to walk and even worse when I touch them. He had this drill on the highest speed as if he was filing down hard, acrylic, artificial nails on my natural nails. I’m no nail artist but I know for a fact gel should be soaked off or if the drill is used, it’s only to remove the top layer and the rest of the gel be removed by a buffer or manually. I gave him the benefit of the doubt and let him continue until he started cutting my cuticles. He was going so fast and repeatedly stabbing my toes. I was visibly getting frustrated and pulling my toes back because of how sensitive even the slightest touch was. I also asked him to please not cut my nails short and to only file them straight because I was allowing them to grow out a little longer. Never in my 20+ years of getting pedicures have I walked out on a service or been on the verge of tears. I’ve had horrible manicures and pedicures in the past and I am not the type of person to leave reviews or complain about a service. When I finally told him to stop the pedicure he told the older women to continue the pedicure for me. None of them were remorseful, I didn’t receive a single apology, and I felt absolutely humiliated when they tried to make it seem like I was being difficult for no reason. I obviously declined for someone else to complete the pedicure because of how raw and in pain my toes were and all they told me was to Go. I even offered this man $10 for the mere time he spent on me and he gave me an attitude as if I was the one doing something wrong. I did not pay for the service and they did not ask me too. They are all highly unprofessional, rude and need to reevaluate their customer service skills. I do not recommend people go here for even the simplest service. As much as I do not want to publicly post my feet, people must see the condition my feet are in and they will only continue to get worse. All of the dark pink hues and basically my skin that’s been filed. I now need to worry about infection arising and allowing my nails to heal. If I could give them -10000 stars I would."

"SAVE YOUR MONEY Honestly whatever you do don't go here. I ended up in my car crying after the appointment due to how awful my nails looked. I had several cuts and the lady that did my nails got glue all over my fingers. My nails were chunky and uneven, the shape was horrible and they didn't look like the picture i showed her at all."

"Betty was the one who did my nails and she did fantastic. I’m in love with them and she was super gentle and sweet the entire time"

"Betty! She's so nice. She has 20+ years experience, and you can tell. Very knowledgeable, but willing to share which I loved. I wanted something kinda simple that would last around 3 weeks for a cruise trip. Love them! Hoping they last well Prices seem really reasonable as well! Salon was neat and clean. I hope to return ☺ *UPDATE* ya'll, it's literally been a month and nails are doing well. This week, there is a lot of growth and a little chipping at the back of the nails. I will be removing them later this week. But they did great!! 3 weeks of cruising. No issues in the water. Great job! Updated pic as well. 7/24/23 returned and Betty did a great job again! New Pic added"