Gong Cha

"Staff aren’t good with naturally making sure their customers are satisfied. The guy must have misunderstood what I wanted when ordering and made it wrong which was no problem until I tried to tell him it’s not what I was looking for. He said well that’s what u asked for. Very unnecessary when all he had to say was I can remake it which I had to ask. Other than the bad customer service the drinks were just not good the milk slush watery and very sweet and the MILK tea bland. I’ll stick to kung fu tea"

"I buy the milktea 3 times and it have no syrup. The shop looks down on customers. Bought 3 times and had problems with sweetness. The last time I bought 3 cups of 100% sweetness. But 1 cup has no sugar, 1 cup is too sweet, 1 cup is drinkable. I don't know if the staff has any problems?"

"Giving 5 stars over all despite my more detailed ratings. I went for a potato corn dog, and it was fresh and hit the spot.I have been hoping for a place that does the fried corn dogs with cheese/potato in this area for years. I was so pleased when I saw the little corn dog neon in the window. The food was tasty and fresh! The donuts were good when you get them but are not so great later as they sit out so plan to get what you can eat right then rather than saving them for a snack for later. There was a little confusion with my order but no they offered to fix it. Staff seemed a little distracted and not super friendly however I know openings are super stressful so I get it. Overall a great addition to downtown Syracuse in a shockingly good location. Wish I took some photos, I’ll do that next time when I visit and try some of the drinks!"

"Not yet ready for business. Chaotic atmosphere. Orders are all jumbled up and no one knows whose is there's. No order numbers at all, and the staff makes a barely audible call to the customers when it's ready and just leaves your drink on the table. So if someone else ordered the same thing as you, they could easily walk up and take your drink without knowing (which is exactly what happened, messing up everyone else's orders and further delaying things). On both days I went, the all Vietnamese staff for some reason had their entire family hanging out there in morning, taking up seats from customers, and had their grandchildren running around, hitting us with balloons several times. Of course, the adults just looked and laughed without apologizing to us. The Korean corn dogs were good, but took almost a half hour to come out. We also got there at 11:20, not knowing it opened at 11:30, but since the door was open, and there were plenty of people sitting already (the aforementioned family members), we thought it was open. Not one person cared to mention they weren't open yet, so I was standing in front of the cash register for a good 5 minutes before I realized they weren't open yet. Good food and drink as you'd expect from a Gong Cha location, but the staff needs lessons in basic retail management."