Starbucks

"Where do I begin!? I've been coming here since it opened and experienced many ups and downs at this location. With that said I recently met Sabrina at the drive thru window and she is seriously amazing! Sabrina has made some of my tough mornings into wonderful ones. She's so friendly and her attitude is beyond welcoming. When I drive up to the window and see her I just know she'll go above and beyond for her customers. She's a gem at this location. Keep up the great work Sabrina!"

"I can just say that the worst Starbucks I have ever been to, not cleaning or location wise but the credit goes to their employees. The worst customer service they provide, doesn’t bother to attend their customers properly, roll their eyes on their customers and being racist to their customers is Starbucks employees trade I believe. I have been to many Starbucks & I can say most of the places are same for racism. But this particular Starbucks on Lorain Road was the worst. The tall guy, who’s name starts from “D” I believe (I don’t remember the full name) was one of the rudest person I have ever seen in my life, very egoistic & Racist. It’s my request to Starbucks that please teach some ethics and etiquette’s to your employees."

"I would have given zero stars if this option was available. I don't know how Starbucks hire their employees. I had a very horrible experience with one of their employee who’s name was “Drake”. He was very rude, very disrespectful. I went there yesterday with my husband and we ordered a coffee & muffin and this person “Drake” who was taking our order was little rude to us but we just ignored. We thought he might be tired or something, although at a service industry you shouldn’t behave like this to your customers but still we are all human beings, so we just ignored him. But he was another level rude first he was rude while taking a order and than again he throws the muffin to table without even announcing the name or anything. He just threw, when I went to pickup the muffin he just gave me the weird look first and then completely ignored me and started looking other side. I don’t know what was wrong with him but he was full of negative energy. Just wanted to check with Starbucks if they really trained their employees to provide proper customer service to their customers? …And to that staff as well, if you are annoyed with your job, PLEASE QUIT!!!! A lot of people are willing to work!!!!! That kind of attitude and that kind of employee is a liability to a business. I will never go there again and I am willing to tell other people even not to go there."

"went here yesterday, normally have no issues. but the tall blonde woman taking the orders and handing out the food absolutely terrible. i ask for a croissant. they’re out. i ask for a fall item. we have no fall items. instead of just telling me what they have, so i can stop asking for what they don’t, she just sits there. with an attitude silently. get to the window she’s still rude. asked for a cup holder she ignored me the first time and then just threw it at me when i asked again the second time. they were very dead last night. seeing as if they were busy i would be more understanding. but it was like 7pm. and i was the only car in the line. get her on another position cos customer service is clearly not her thing."

"I never caught the girls name , but if you were running the drive through window around 10 ish this morning i absolutely have never had better service!!! so sweet and even the girl who took my order was so kind! one small act of kindness can make someone’s day! ❤️❤️"