Goodwill

"This is most expensive goodwill. Some stuff close too retail price. Not sure why I prices are high at this one."

"The first time I visited the Goodwill store in Webster I was living in ROC; an RTS bus driver suggested I check it out. An avid searcher for used CDs (from the '70s mostly), I was disappointed. Now that I live in Webster and live just a short bus ride down the road, I visit frequently (on Wednesday, senior discount day). My last visit highlighted the negatives about this location I had been trying to ignore. The store was dirty; for one, there were several stretches of flooring that not only needed to be swept but needed to be mopped as well. The CD section has always been hit or miss; this time there were several Xmas themed offerings (not my thing) scattered throughout. Why weren't they assembled together with some sort of signage to encourage purchase at this time of the year? Almost all the items in the various sections were jumbled up, a usual state of affairs. I gave up trying to navigate the bookshelves. What was most disappointing was the incredibly low inventory on the shelves devoted to dinnerware and glassware (could be the result of predatory resellers swooping in or donations falling off or...); this has become more and more of an issue for me, an avid (but economical) collector of Syracuse china. (I also really dislike all Goodwill stores bundling dinnerware, thus refusing to sell a single item to us eclectic buyers.) As sites for Goodwill stores in general have noted, prices have risen, sometimes a lot and sometimes inappropriately. The one definite bright spot is the staff, always pleasant and always helpful. I will continue to shop (and occasionally donate) at this location but not as often and with lowered expectations."

"I've TRIED to buy things here on 2 seperate occasions now. Both times I've been told I could not purchase at least one, if not more of the items because they were not "properly" price tagged. Why do they have signs designating general pricing then if everything must be tagged individually?? I was told "It can't be priced until tomorrow" and the manager would do nothing about it. This last time I stood in line for over 20 minutes with one single item just to be denied the sale. HUGE waste of time and they were quite rude about it. I will not be back to this location ever again."

"We live out of state and come here to visit our son 3 or 4 times a year. We love to go to the thrift stores as well. But I will NEVER set foot in the Webster store again!! Two trips in a row I was not allowed to purchase an item because it HAD NOT BEEN PRICED!! Is that the customer's fault?? The same rude woman, claiming to be the manager, said there was nothing she could do. Then what good is she? There should always be someone available to correct such matters for the customer immediately. Obviously, I was not going to be there in 24 hours when the items were supposed to be priced. Poorest Customer's Service I've seen anywhere!! Don't waste your time. You'll just be disappointed , and treated rudely by the ineffectual "Manager!" NEVER AGAIN!!"