McDonald's 2191 Penfield Road, Penfield, NY 14526

"Went yesterday evening on Wednesday and the manager Amelia with red hair was very rude and not helpful at all. she came to the window for a mistake they made and automatically had an attitude???. Don’t know why she’s a manager when she has horrible customer service skills .rolling eyes and attitude as a manager is unacceptable and unprofessional."

"Line was long. It took a few min to get through but when I got my food it was ACTUALLY HOT. probably the best McDonald's I've had in a while. 9.5/10"

"I’m actually surprised more people haven’t left reviews about sitting in the drive-thru for long periods of time without anyone saying a word through the speaker. It’s happened to me twice now, both well within operating hours. And this is the only location this has happened at. First time was around lunch, and neither lane was taking orders. Everyone was leaving, it was very strange. But there was someone standing in the first window. Second time was around 6pm, & only the outside lane was getting quick service. For every 10 cars on the outside lane, one order would be taken on the inside lane. I built up the courage to say, “hello,” after several cars in the other lane had their orders taken. So both the car behind me & myself backed out of the inside lane, and pulled into the other lane, just to have our orders taken immediately! And the girl at the window laughed at, what seemed like, me. I saw the monitor was working, so they can see both lanes. Probably saw and heard me, and ignored it…ugh, as if I didn’t feel embarrassed doing it. Never had a problem with the food, always correct for me! It’s the service. Sometimes they’re just weird"

"The food here was actually excellent per my usual McDonald's experience. The workers themselves were friendly and kept themselves very busy. I knocked two stars off for the following: 1) The hand sanitizer dispensers were empty on all of the ordering kiosks. 2) The table my kids picked was dirty an obviously unwhipped. Now, given how busy I saw the staff, I am guessing it is more of a lack of staff than the current staff serving customers. This is unacceptable. Particularly at a time when RSV and Covid continue to cause our communities so many problems."