DeFrancisco's Pizzeria & Ristorante 97 Merrick Road, Baldwin, NY 11510

"Pizza is pretty good. Nice crunch. The sauce was eh but the other qualities pull through. Solid slice 7 out of 10"

"Been going here for 10 years and LOVED IT! Place is under new ownership and is garbage now. Seems like staff has NO EXPERIENCE in this business, never coming here again."

"Unfortunately had a bad experience today for the first time since the new management. My mother had come in on Friday and spoke to the young lady at the counter inquiring about a special order for 4 pies for a church party on Sunday (today) to be picked up at 11:15. The girl was not sure because they open at 11:30 on Sundays but she called the manager (owner?) while my mom was there and said he could do that and was nice enough to give a discount for the church which is next door and my mom also works at the Baldwin library next door and they come often. I completely understand that Defrancisco's does not normally open earlier on a Sunday so all that needed to be done was to politely decline taking this order which my mother paid for in full ahead of time. Come Sunday I was there 11:15 and the place was empty. Come 11:30 ish the workers arrived. No knowledge of the 4 pizzas (even though it was in the books and the same girl who took the order and called the boss?). Whatever, not the workers fault it is who approved it. The pizza worker was in no rush to make these four pizzas and clearly the oven was not getting heated any time soon. After waiting until almost 12 with no pizza in sight I had to ask for a refund which was granted. Unfortunately, First Church Baldwin Methodist right next store was left without the pizzas for their event. Again, all that needed to be done was for the owner to have said they cannot fullfill this order and we would have gone someplace else. Very disappointed. Called the owner while at the shop waiting and his voicemail box was full. Again, refunded but the church event was a bust and my mom was embarrassed. Updated 12/15 despite being given a refund receipt my credit card has not been refunded. It has been 10 business days. Please respond or I will be contacting my credit card company. Thank you."

"Moved out of town, like 5 years ago came back to the area. Decided to get a slice from my favorite spot. It was like nothing has changed. The thin crust I love and that sesame seed crust that make it stand out"

"So I don’t understand what’s going on but I ordered a pie half sausage… the pizza was all over the box … sloppy !!! I’ve been using them for 4 years now and I never had a problem until now I sent the manager a picture of a sloppy pizza He sent me another pie And the second pie wasn’t as bad, but it was sloppy again and I didn’t have much cheese on it very disappointed"