Sears Hometown Store

"We got very informative advice while trying to choose a new dryer . We were trying to find one very similar to the one that had just worn out . The woman that helped us was very pleasant to work with"

"The owner / salesperson is awesome. She really knows her stuff. Very pleasant and great to deal with. Will definitely be going back for other needs."

"Horrible customer service. Called with a question and I was told by the person who answered at the store, that she would "call me back" because she "had a line of customers". She never called back. Very unfriendly tone on the phone. My boyfriend ordered a part for a snowblower, via this store in December 2020. He paid in cash. The part was shipped to the wrong address, completely wrong-- as in, the wrong town and zip code. He has called at least 5 times between the store and a toll free number for SEARS customer service, to no avail. The store said that customer service for online orders has to resolve this and refund, and customer service at SEARS toll free said the store can resolve it and refund via a mailed check. Every time my BF calls the toll free number, they tell him they will mail a refund check and he will have it in "about 3 days" or "later this week". It's now February 18 and there has been no refund check issued nor a refund from the store. Upon calling the store for the last time, yesterday, he was told that the store can do nothing about this, the attitude was "so sad, too bad, keep waiting" and the person who answered gave a horribly timed, irrelevant anecdote about another customer who waited 6 MONTHS for their part to arrive. She laughed about it...... The store wants him to deal with this with the toll free number customer service, and the toll free customer service dept. of SEARS wants him to go to the store or promises a check that never comes. Unbelievable. Neither one of us will ever shop there again nor with SEARS at any location."

"It's good to know there is still one Sears Store left in western NY. I think they could have a larger selection of hand tools. I didn't feel like they are happy to help warranty broken Craftsman tools, but in the end we got them rebuilt. I think they can do more to take advantage of being the only store around. Good selection of appliances."

"This store has a large variety of products and appliances. The owner, Marge, is polite, professional and knowledgeable. She gives her customers the best in customer service! I will recommend this store for anyone in the Warsaw and surrounding areas to shop here. I know I will continue too!"