Friendly's

"If you’re looking for a Friendly’s restaurant, there’s still one available here. It was great to come and enjoy their menu from what I remembered and an ice cream sundae to finish off the meal. I recommend this place to everyone who has the sweetest tooth and my experience here was wonderful."

"Food and ice cream was excellent, but the servers were so busy tending to all the tables by themselves wait times were extremely long- even completely forgetting soda refills and to go containers. The problem seems to be understaffing, before 4 pm there was only one employee seating guests, taking orders, clearing tables AND making ice cream. Overall a good dining experience but took 2 hours in total"

"This was probably one of the best restaurant experiences I have ever had. I came here with my wife and kids 1/23/24, we were new to the city and didn't know where to eat so we figured to try out this place and it was the best choice I could've made. My server's name was Amanda and it was the best customer experience I've had. She was very nice to my kids and made them smile & laugh. I ordered the Honey BBQ Melt with fries and it was spectacular. I'll make sure the next time we visit Syracuse we'll come by to Friendly's again!"

"This was the worst experience I've ever had on a Friday night delivering locally. I will never return to this location again I entered the restaurant and it actually wasn't busy. There were some guests in the lobby but nothing crazy. I had to pick up order for a very small ice cream sundae. Not only did I enter the restaurant and not a single person engaged with me. Made eye contact with me. Asked me when I needed what I was there for... There was even a manager glasses, dark hair and she did not bother to even glance my way knowing that I had been there almost an hour for a single icecream. When I was finally gifted the ridiculously late and undesired ice cream they didn't apologize and I won't ever return"

"Came here for lunch around 11:30 for the first time in a long while. Waitress was friendly and tried taking our order immediately. I asked for another moment to look over the menu so she said she’d be back. I looked it over and decided on my order but she didn’t return for about 15 minutes. We finally placed our order and waited for our food to come. It took a very long time. She brought the food and I said something about it taking a long time and she said no, you took a long time to order. I brushed it off, ate my food. The fries were warm but soft. The sandwich was ok at best, very very greasy. The bread was so greasy it was soggy. We finished our food and I started to look at the ice cream menu. Waitress came over and said are you ready to order your ice cream. I said I was still deciding. She said ok she’d be back. Waited about 25 minutes for her return. Placed the ice cream order and got it a while later. Nuts over caramel had soft nuts in it (maybe old) and the PB sauce was very gritty like someone put sugar granules in it. Not sure how people even go there still. We finally got out of there at 2pm. Our overall time spent there was 2.5 hours!"