Firestone Complete Auto Care

"Great, personable front of the house. Got a realistic time estimate, and lay of the land (local eating spots, since I was waiting,) and time results came in better than anticipated. This was my first time at this Firestone service center, and I'll back again, even thought it's not in my neighborhood. I'd recommend this service center to anyone."

"The quality of mechanic at this shop is very low. They installed 3 out of 4 snow tires backwards and did not properly torque the lug nuts with a torque wrench. Given that tires are their bread and butter, you would think that the mechanics would know how to mount directional snow tires and use a torque wrench. Sadly, they don't. Years ago I had a muffler heat shield rattling and I was at Firestone for an oil change so I asked them to fix the rattle. The mechanic used sheet rock screw to fix it. A few weeks later, my wife was vacuuming the car and asked me why the pointy end of a screw was poking through the carpet in the rear passenger foot well. After that incident I figured I would never have Firestone do mechanical work for me again but it was probably ok to keep having them do tires for me. based on my more recent experience outlined above I am reduced to only purchasing tires but having them installed elsewhere. I honestly would never let one of their mechanics touch my car again. In summary, if you want real mechanics, find a good independent shop. I took my car to my local independent for my most recent tire changeover and they got out the torque wrench and used properly and all the tires were installed in the correct direction."

"If I could rate this place as 0 stars, I would. I cannot stress enough how incompetent this place is at doing the one thing they're designed to do: tires and tire change-overs. My family has been using this company for years and over time we have had countless bad experiences. But my last takes the cake and was the family's last straw for doing business here. I went for a tire change-over and we have stressed to them before: DO NOT "snug up" the lug-nuts with the impact gun. Well, needless to say, the "snugged up" the lug nuts with the impact gun. In the process, they destroyed the key to my locking lug nuts, scratched and chipped the coating on my BRAND NEW wheels, overfilled my tires, installed 3 of 4 winter tires backwards, and openly admitted to torquing my lug nuts down to the wrong spec- WHICH THEY HAVE INSISTED BEFORE: "We DoN't ToRqUe To AnYtHiNg BuT SpEc." We called the place after my visit to complain about the key to my lug nuts locks and the guy on the phone was absolutely miserable. He said: "oh no problem, we'll get it of for you with absolutely no problem so I have no idea why you're upset. " I will not let these guys touch my car, or go anywhere near it again. IF YOU CARE ABOUT YOUR CAR DO NOT BRING IT HERE."

"Where do I start with This Firestone Location? I used a different mechanic for years, which I will not name, and the problem with many chain mechanic locations is that there is lack of ETHICS and Morality when dealing with the public.... that COULD NOT Be Further From the Truth with this Firestone location! They start their business from the DRIVER, NOT The car.... they are REAL People who care about the PEOPLE they are working with! They treat you as a PERSON not a Payment, they are kind, understanding, and transparent .... don't find and squeeze in additional charges for NO REASON .... Fully inspect to ensure you are leaving their lot with a safe and reliable vehicle. I will FOREVER Trust my family and business vehicle with Frank and the guys at Firestone! Thank you for always making time for us!"

"They charged me over 600$ for a coolant flush, a fuel system cleaner, spark plug tune up. I went in to figure out what was wrong with my rpms going up fast, then when they gave me my car back the brakes were 85% not working. Then they told me I'd have to pay $3000+ to fix the brake. I only needed a new brake line and a transmission oil change."