Old Dominion Freight Line 300 Ballard Road, Middletown, NY 10941

"Ken Bowman delivered a heavy piece of machinery to my wife's bakery. He was efficient, friendly and extremely helpful. I would highly recommend this company."

"Big shout out to the supervisor Jeff who was able to ensure that I got my equipment in a quick and timely manner I appreciate him going the extra mile and taking customer service to a new level."

"Was laid off because of covid, also another worker below me was because of covid and I had allot more time than that other worker and it’s about seniority and when It came time to come back the other worker did and I never got a call back. Manager in the shop was very biased towards the people he liked. Also Your day depended on how His day was! Was a good place to work minus management. Also the “lead” mechanic there is a joke."

"Unfortunately, Kathy at Old Dominion made my experience very difficult. Every conversation with her involved an attitude no matter how nice or calm I tried to be, and I dreaded our phone calls. I found Kathy to be very unprofessional and would not recommend upack or Old Dominion mainly for this experience. The driver who both dropped off and picked up the unit was very professional and on time. He communicated well and did a great job. The driver provided excellent service, and is why I am refraining from a one star review. Another issue I ran into was that upack and Old Dominion had almost no communication between each other apparently. This made my move very frustrating. If you are going to work together- communicate. I informed upack that I needed the unit to be dropped off and picked up on specific days, and was even sent a confirmation email from them. But Old Dominion seemed to have no idea at all. At the very last minute I had to scramble to work out a date and time with Old Dominion which was already solidified with upack (or so I thought) on top of the rest of the stress of moving. Also, I was never informed I had to be physically present at the morning of drop off to sign something so that they could leave the unit. The unit was to be left at a storage location about 25 minutes away from my home at 7am on a weekday, and it wasn’t until I called Old Dominion that morning at 6am that I found out I actually had to physically be there. If I never called, I never would have known. Considering I had work that day, this was very stressful and inconvenient to learn and accommodate last minute. This should be told to customers from the get go. In summary, my experience with Old Dominion was not good. I highly recommend that they find a dispatcher that talks to humans with decency and respect. I know a number of NYers planning to move south and cannot in good faith recommend using this company. Kathy was one of the worst customer service experiences I’ve ever had, and when I do move back to NY I will do everything in my power to use a different company mainly to avoid her attitude."

"For drivers, this is the NEW terminal. It's fairly new and has a lot of room to move around in. It also has a shop and fuel bay. When approaching it, stay to the outside lane so you can swing wide into it. Loads for NEW go in doors past 25. The empties are in the back nearest the fuel bay."