Costco Tire Center

"Dreadful experience. Bought new tires and had them installed at this Costco location. The car drives much worse than it did prior to me getting the new tires. I went back to Costco and they could not resolve the "shaking" issue. They said perhaps there were bent rims. I went to a specialist who informed me I did not have bent rims. I was told none of the 4 new tires are able to be Road Forced and there is something wrong with the tires. Going to try to get a refund and we’ll see how this ages ."

"I came in to have the tires rotated on a new Tesla that had never been serviced before. I had a 3 pm appointment and they only finished by 5:45 pm. Worse than that, I came in with 4 hubcaps. When they returned, the car only had 3. I told them I had 4 hubcaps, and - as a car that's a 2023 model - I am sure I didn't lose one. They refused to look and told me I hadn't come in with 4 hubcaps. They were servicing another Tesla of the same model at the same time. I suspect they took a hubcap off of mine and put it on the other vehicle. Originally, they'd confused my car with that other customer's car, and told me they would be struggling to finish the job that day. So, if you were able to confuse two cars (and admit to that), wouldn't it be possible you mistakenly swapped the hubcaps too? I have had hundreds of positive experiences with Costco over decades and spent lots of money at the warehouse. This couldn't have been more different. This was an extremely negative experience. Worse than that, the team was unwilling to own up to any mistake or even look for the missing hubcap. I will be writing a letter to Costco corporate."

"I will never buy tires from costco again. Turns out the warranty was absolutely useless when I needed it. Also they wasted my time and gas,making an appointment for me to come in, then wait 15 minutes on line to have them tell me my warranty was useless, after I already told the whole story to the fellow who made the appointment and told me to come in. I had 10000 miles on my tires & got a flat. I was told they will not honor the warranty if I had a plug put in the tire. Of course I had a plug put in the tire. I got a flat, you can only drive a short distance on a donut."

"I had a flat tire and went to this costco tire at 6pm and first they said i have to come tomorrow and then they they said the dont fix/ replace tesla tires. I had to keep my car overnight because tesla roadside was available only next morning. When i came back next morning i see they are fixing tires for other tesla of same model. I ended up paying $150/$200 more due to this. Attaching the video of other tesla they are fixing."

"Originally I had my tires ordered online and shipped here. They arrived fairly early. I called and double-checked if they were there and the guy verified that my new tires were there, he asked if I wanted to change my installation date to an earlier time I told him no but it was kind of him to ask. I'm uncertain why the low reviews but they were helpful and answered when I called, called me when my car was done within an hour tops. I arrived 15min before my scheduled time for installation to ensure my secured spot because I know how it can delay the jobs on other cars. They called me because I needed my lug nuts replaced and I told them to go ahead and change it for $10, not a bad price. Fast, reliable, and friendly service. There were a few times when I needed help putting air in my tires and the guys helped do so and even recommended me get new tires because the ones I currently had on there had ware and tear on them. Eventually, I ordered my tires online and scheduled installation right after I ordered my tires it was so easy."