Ulta Beauty 444 New York 211, Middletown, NY 10940

"most racist experience and will commit a hate crime on your hair. don’t recommend. they damaged my hair for no reason, I walked in a blonde and was promised a bright blonde like I normally get and that the stylist is “definitely able to do”. she (LEXI) waited until the bleach was on my hair to say “I can’t do the blonde” I ask for a manager and the manager is being rude and standoffish. (I HAVE VIDEO EVIDENCE of everything that happened in case they try to deny anything.) the stylist LEXI walks away and leaves me with bleach on my head for the rest of the session and after over 20 minutes a different stylist TAYLOR comes over because she was instructed by them to complete my hair. She gives me black/brown hair. No where near anything I requested or what I had prior. They’re laughing, gossiping, and chatting among themselves and I hear them. I had told Lexi I felt safer being blonde and less targeted/noticed because I work on a military base and I’m Arab Muslim. I called the police showed them the evidence and filed a police report. Please be cautious racists are here and they will say and do anything to get away with messing your hair up."

"Went to ulta in Middletown twice today 1.25.24 the customer service was horrible it took me forever to get help with a perfume I wanted to buy the 1st time I went in i got no help I decided to come bck later & got ignored for a 30 mins when I finally did get it i asked a girl at the front desk about a coupon I had she told me she was unable to help me honestly I wouldnt recommend shopping here the customer service sucks :("

"I came back to Ulta after years and had a hair highlight appt that took 3 hours. I was disappointed to find out toward the end that I had to pay extra to get my hair blown out. Staff was quick to offer other add on services but the hair blown out part was left for the end. In all the years I’ve been getting my hair done, getting a blowout was included; not here. They just quickly “blow dry” your hair with the their fingers, no brush! So the results and expectations I had to love how my hair came out were out the widow. You should tell your staff to inform of your up-charges at the beginning of the appointment so people aren’t dissatisfied as I was. Needless to say, I’m not coming back."

"I just had such a horrible customer service experience just now. I called to do a pickup order and right away they put me on hold. So while I was on hold I put I arrived to the store for my pickup. The girl finally answers and she asked me am I here for a pickup order and did I put I was here through the app. I said yes but I told her I tried calling first and I was out on hold and she told me well we’re busy that’s what’s taking so long and she comes out and tells me by the way you just put the order in. I told her I know but I called first and I was on hold for a while. Then again she tells me she was busy. So I told her while I was on hold I put the order in that I was here because I didn’t know how long I would be on hold but either way even if I didn’t you can still call and say you’re here and you can still bring it out. She was like no technically you’re supposed to put it in the app and I was like what I used to work at Ulta I know for a fact you can call and still bring it out. So then I told her let me check my bag first before you go and she said well I know that, that’s policy. I was like wow what’s with the attitude are you a manager and she said actually I am. I was like wow that’s horrible and with the way you’re talking to me and as a customer you should not be a manager. She then says wow is everything ok in there there’s a lot going on with you. I literally told her I was going to call and report her and I told her to leave and go back inside because her behavior was disgusting, immature and childish. When I tell you I’m so shocked with how I was treated that’s one of the worst customer service experience I’ve ever had. She was very unprofessional, rude and very belittling. She did not give her name. She had short hair and glasses."

"Worst salon experience ever . The hairstylist didn’t know what she was doing and on top of everything she had an attitude . I went in person to make the appointment and showed her a picture of what my daughter wanted for her sweet 16 and she said she can definitely do that . The final product wasn’t even close . I basically came home to fix it because my daughter was so unhappy on her big day . Never again ."