Bonchon Nutley 553 Franklin Avenue, Nutley, NJ 07110

"This used to be the spot for chicken but, I don’t thinks an option for us any more. I just purchased small half and half and fries, and it took them 45 minutes to make the food. Plus when I got the food I found a staple in one of the wings (attached a picture of it)"

"This location went downhill compared to when it first opened. I never leave reviews on google but this place sucked so bad I had to. Their wait time is crazy long and I got a dry overcooked chicken to the point that the meat inside was hard to chew. Me and my partner also eat spicy food like crazy but the sauce on the chicken was literally too spicy that left me and my partner’s lips swollen. This is definitely the last time we’re ordering from this location. They either have to hire new people or just close down."

"I called ordered strips spicy and ask the lady who answered the phone to please make sure the strips were done correctly and and sauced the way it is supposed to please. I arrived and after waiting an extra 15 minutes from the time I was told the strips in both boxes had a lot of un sauced parts . I mentioned to the lady she said she could do anything she said she had told them in the kitchen, so I ask if I could get a side of the spicy and told me she could not . Omg Not the first time this happens last time I had to wait 25 minutes and they gave to me with sauce dripping outside the both. Top 10 growing food chain really ???need some English speaking in the kitchen not happy at all."

"Worst Bonchon location ever! Ordered online for pickup and still had to wait 45 mins in the store since it was no ready. No service recovery, apology or explanation. The worker in the front just kept saying 10 to 15 more mins. Save yourself the hassle and don’t order from here! After all that waiting, they couldn’t even give some plates, ketchup or utensils. There was a sign that saying was out of order yet workers we still using it."

"This place has gone seriously downhill since it first opened. Either inflation is hitting them hard or they are just trying to price gouge their customers. Their strips used to be a decent size...smaller than the average chicken finger but still decent enough. Now they're significantly smaller with some barely big enough to be considered nuggets. Almost half of our 20 pieces were the size of the ones pictured. The rest were bigger, but still much smaller than they used to be. Note that the photos on the website still look like the way they used to be so they aren't an accurate representation of what you will get from this place. You're essentially getting the equivalent of a 20 piece nuggets for almost $30. To their credit, they did offer us additional wings when we told them we weren't satisfied with the strips so I gave an extra star for that, but that doesn't mean they won't serve the same pathetic "strips" to the next customer. So buyer beware at this location. I'm not sure if they're all doing this but the Nutley location is most definitely not what it used to be. I would avoid it and go elsewhere unless you want to be scammed."