CVS 6637 Arlington Boulevard, Falls Church, VA 22042

"I called the pharmacy today four(4) times for refills. The system did not mentioned one of the prescriptions that I need, so I requested to speak to someone. Kathy answered the phone and I was in the middle of telling her my request , she interrupted me and told me that all prescriptions were in process. Whe I mentioned that I needed another one she disconnected the call. I called three more times and she simple said that all prescriptions were in process and disconnected the calls. I had to call aging and spoke with manager Christian and within 90 seconds my questions were answered and refill requested. I have had issues with this lady in the past. Kathy is rude, inconsiderate, does not listen, and rushes the customer off like a dirty diaper. This is just the latest encounter I have had with her. She may need an attitude change or better customer care training. Because at this moment she is representing CVS very poorly."

"Pharmacist Christian was very helpful getting a prescription transferred to another pharmacy. He spent 15 minutes calling other stores to find my medicine. Thank you, Christian!"

"This is the best CVS. I get all my prescriptions here. The pharmacist and the pharmacy staff are attentive and get my prescriptions ready in a timely fashion. I can’t say enough about how great they are."

"The Manager by the name of Iris was beyond unprofessional, argumentative, and verbally berated me in a dehumanizing manner. When I entered the store, she immediately accosted me over not having a facial covering. When I went to checkout, Iris would not even offer me customer assistance when the self checkout was having an error. She stated: “people like you are the problem”, and that she did not want to get infected by me… When I asked for the District Manager’s number she ignored me and called the police. Is this really the customer service CVS Managers practice? I will not be returning, and I dissuade anyone from spending their money at this CVS.."

"The store is good, the pharmacy is not. When I try calling the pharmacy, I never get through in the first try on account of being hung up on or disconnected. Wait times to get to the point of disconnection are also high which makes it extra frustrating. In person the pharmacist isn’t especially helpful with questions. I do appreciate the drive-thru prescription pick-up though."