United Medical Center

"I wish I could give no stars. This is the worst hospital in all of the DMV! I went in for a sickle cell crisis and they left me screaming in the ER telling me that they don’t give out the medicine I am requesting as it’s the only medicine that helps. After hours of screaming in agonizing pain the nurse comes back with the medicine I requested in the first place. Put me through all that pain just to still give it to me in the end. I was poked 4 times before the nurse actually got a proper IV in but by that time I had the medicine via IM instead of IV. Needless to say the IV was absolutely pointless as I was discharged after getting the medicine IM. My mother also called the hospital to ask what was happening with me and the nurse that answered the phone said she didn’t know where I was, my mother told her to follow the screams because she could hear me crying in the background. I have a horrible experience every time I’ve ever come to this hospital. DO NOT GO HERE! The doctors are careless!"

"This is a TERRIBLE hospital, they will have you sitting in the waiting room for hours (currently 5 hours in the hospital waiting room) even when it’s “slow” the staff doesn’t care how long you wait and will tell you that you’re next even after an hour of being told the same thing. Even the “security” is a joke! The female guard came in with an attitude and cussed out a patient for disrespecting her but she was louder than him. Most of the patients really just want somewhere to sleep, not treatment. It’s a disorganized system!!!"

"Sat in the waiting room with my husband for 4 hours. Once he was called they wouldn’t even let me in the back with him. Folks in the lobby drinking beer, cussing and rolling blunts and walking around with cigarettes in their mouth. Front desk lady gives inaccurate wait list times and placements and is rude. Not very good customer service. The only nice part was the one nurse who tied a sheet to sling my husbands arm as she could she just visible pain! So thank you ma’am! However, I feel like this is more of a homeless shelter than emergency room."

"Mixed review: The staff - 10/10. Every person I interacted with was good, from the nurses, to the PA, to the security staff. Honestly, they were good. Triage - 0/10. I came in on a stretcher from an ambulance with a broken bone and I was sat in the waiting room, which I don't understand. Later on, I found out that I was not fast tracked. But guess who they did fast track? A man who felt like his blood pressure was too high, a woman with low potassium, and a woman with an abnormal period. I'm literally sitting here with a broken bone and covered in scratches, and all of those people turned out to be fine so I felt like something with triage went very wrong. Likewise, there was a big fight in the waiting room and they just let it go on. My room - 0/10. I was not given a room with a bed but rather put in a chair. Meanwhile, ole dude with the slightly high blood pressure was given a medical suite. When I asked to be moved to a room with a bed, cause you know, I had a broken foot that needed to be elevated, the nurse acted like I asked for the blood of her first born child. I said, well can I at least get a blanket, she said fine. Overall rating - 5/10. There is major room to improve the experience here. I think they need to aggressively improve their triage and their waiting room, and focus intensely on how to prioritize which patients go where. Other than that, the staff there was clearly highly competent, and clearly very well-trained in their field. They were also very nice, I just don't see why I was put in the waiting room after I came in off an ambulance. I would recommend going to another hospital if your injuries are severe because you may end up getting misprioritized during triage."