Hatcher's Floors, Inc.

"I was so surprised by the results! I cannot believe these are my same floors! I called Hatcher's about refinishing my wood floors after receiving a recommendation for them. I told them I was in a bit of rush and they came to my place the next day to quote. The quoted price was more than reasonable (especially considering my results) so I accepted. Hatcher's kept my schedule in mind and sent a team out within days to complete the job. Once everything was done, I didn't even recognize my floors. They look so good! I have received so many compliments. The pricing was straight forward and contained no surprises. They worked within my schedule (which bordered unrealistic). And the results are out of this world. I would highly recommend Hatcher's to anyone looking to get their floors refinished."

"THe floors look great. My walls are a different story. Stain was splashed on my baseboards and walls to the point I needed the baseboard repainted and the walls touched up. They did say their would be some minor splashing. See the photos and decide if this is what you would expect."

"Hatcher's Flooring Company exceeded all expectations refinishing our floors while our family was on vacation! Entrusting them to redo our first-level floors was a brilliant decision. From start to finish, their professionalism and craftsmanship were top-notch. Our home now boasts stunning, flawless floors that have transformed the entire space. The team worked efficiently and finished ahead of schedule, allowing us to return to a beautiful, refreshed living space. We highly recommend Hatcher's for their exceptional service and skillful work!"

"Nightmare experience with them. If you don’t have time to read the whole story, just never never hire them if you expect professionalism, good customer service and reasonable price. I hired them to install new floor tiles in my kitchen. The project manager, David King, came to for an estimation, and we discussed the details about what appliances will be moved and what pipes I had behind the appliances. We agreed that I will pay a special plumber to disconnect/connect the gas pipeline and he wrote that into the quote. After I paid the deposit, they kept increasing the price for various reasons. They found that the tiles was underneath the cabinet and increased the estimation for that. When I consulted with David that I expected that should be done during the estimation and put in the quote, David yelled at me over the phone and insisted it’s not a part of the estimation and blamed me that I didn’t know or told him the situation. David send a worker called Luis to work who seemed very inexperienced. He found a layer of gypcrete underneath the tiles, and he was never worked on, and guessed that David might hire someone else to do it before he could work on the tiles. During the time they order the gypcrete, I asked David to send an experienced worker, David insisted that Luis is one of the best workers in their company who just never handled the specific material. The second week, Luis showed up in the morning. He didn't know how to disconnect pipes from the washer, and asked me to hire a plumber because he found the valve connected to the fridge is broken. He also expected the plumber to disconnect the pipes from the washer for him. I called David and talked to both of them over the speaker phone. I also called to get a plumber in at 2pm in the afternoon for a rush hire. Then I asked if Luis would prefer to stay to wait for the plumber or explain to me what I should ask the plumber to do. Luis got mad at me talking to his boss and started behaving very unprofessionally. I told him that I didn’t mean to give him a hard time before his boss, but it is best for all of us to be on the same page so we could move forward smoothly. My condo plumber came in and told me that it’s very easy to disconnect the pipes from the washer and was very surprised the guy could not do it. My hired plumber came in and found out the ball in the valve is broken but it is not necessary to fix it because they could just shut off the main water supply valve during their work time. Then things became dramatic and shocked me. I explained to David the situation and I expected Luis could try different options to solve the problem he encountered in the job. David blamed me that I didn’t know that by myself. He tried to sell me the tiles and let me to find someone else. I refused to buy their materials. Then David just wanted to have their material back and ignored my other requests. Luis took away a piece of molding and never put it back. David just said I could get one anyway when I hire someone else. Another two workers picked up their material, and David found one bag is opened. Upon being asked, I told them I didn’t touch anything, but I remember Luis did bring an open bag on the first day. David accused me and said it’s impossible for Luis to open the bag because that’s is a grout bag to be used for the last step. David also called me rude to comment on Luis’s capability, and accused me that I tried to stop Luis from leaving my home, slamming the door before him, and forcing him to wait for the plumber. David behaved just like a bully to me. I am not sure who lied to whom, but it is unbelievable that Luis would accuse me, a small size woman would even think of or try to confine him, a much bigger man, in my own home. It is more unbelievable that David chose to believe that! The last but not the least, they told me that they will fully refund me before picking up their materials, but I have nobody to confirm because they just disappeared, made no response, and no refund."