Garden Center at The Home Depot 6691 Frontier Drive, Springfield, VA 22150

"I took a friend to help her buy potting soil. Because we both are in our 70's, we wanted to buy only small bags (8 quarts) as larger bags would be too difficult to carry. We went to the garden center but only saw 25/50 quart bags. I knew they had other sizes based on their store website so I asked the worker where the other bags were. She stated that's the only bags the store had. She made no attempt to check with anyone else or to check her handheld computer. (My friend and I do not have smartphones.) Not finding anyone else to ask in the garden center, we walked towards the customer service center for assistance when by chance my friend happened to see the display of the 8 quart bags. I was glad she found them when she did as my friend has back problems and can only walk a limited distance in the store. When I told the store manager about the misinformation we received and the difficulty we had finding the smaller bags, he said his workers aren't expected to know where all the 100,000 items are located in the store. Although I agree with that, I do expect the garden center worker to know where the potting soil is since it's such a basic staple in gardens. There should have also been a sign near the 25/50 quart bags stating that smaller bags were located elsewhere in the store (also giving the aisle number). Home Depot needs to provide better service to their senior citizen customers."

"My favorite store. You can find just about anything here. Join their garden club for tips on how to improve on growing your plants!"

"Nighttime is best time to go here- its less crowded and you can get help easier. Typical HD layout with gardening center on Left side, Lumber on Right. Assistant managers are very approachable though busy."

"I was looking for some rose flower seeds but they didn't have any but overall it's a good store and I really enjoyed getting my home needs from this store."