Walgreens 5917 High Street West, Portsmouth, VA 23703

"I now see why the rating is so poor. I’m sure it all stems from the Pharmacy. That is the most unprofessional and unorganized group I’ve seen in a while. Most people don’t visit pharmacies because they want to buy rather as a need usually an immediate one!! They should act as such or simply get another job/ profession."

"Not worth even one star! I went to the drive thru, and was the only car there. Two female employees were in the window chatting among themselves. I waited ten minutes to be acknowledged; but they continued talking and laughing. Finally, I just drove off!"

"Absolutely awful experience. We scheduled vaccine appointments for 5 p.m. for me and my husband. We arrived early, as instructed by our text confirmation. First, the lady checking us in complained about giving us a vaccine and said she was so tired that she might have to vaccinate us with one eye closed because she was so exhausted. Then she called her coworkers cowardly for being squeamish about giving vaccines. Then, the pharmacist called us up to fill out paperwork that we had already completed. He wanted the same paperwork filled out for each shot we were getting. When he gave us this packet of paperwork, he grumpily told us that he didn't want us to think our shots would be anytime soon. He repeated that we were in for a long, long wait. I wanted to leave, but my husband believes we should honor our appointments. I'm typing this after waiting over an hour past our original appointment time. Never go here. We usually get our vaccines elsewhere, but we tried Walgreens this time. Walgreens was excellent at making me feel like the biggest inconvenience who ever walked the earth. Like my existence was the worst thing in this world. It's fitting that they abandoned their slogan: “At the corner of happy and healthy.” A more fitting motto would be: "At the corner of we wish you'd go away.""

"18 min wait in drive thru with only 1 car at the other window. Then the more recent arrival was helped first! I would have gone in by now if I had known was going to take this long for 1 pick up."

"Terrible customer service for the pharmacy. They fought with me multiple times when all I wanted to do was give them my insurance card. Unfortunately, my insurance is forcing me to use Walgreens (but that’s another story). I was told that my RXs would be ready at a certain time, they were not. When I spoke with the. In the phone I was told that one wouldn’t be available. A second RX was missing, and when I asked, I was told they didn’t have the generic, the brand would cost more, and insurance wouldn’t pay. I offered to pay out of pocket, then the story changed to they didn’t have enough to fill the prescription at all. I’m a new customer, and that will be the one and only time I deal with Walgreens."