CVS

"Walked in to receive a new COVID-19 shot, as the website says we could. The woman who was at the front was nothing but rude and short with us and told us we’d have to speak to the pharmacist. The pharmacist was not much better at speaking to us and listening to our concerns. While the pharmacist was talking to us, the other employee continue to mutter and grumble in the background about us. The issue was not that they were not able to give the vaccine until later in the day, but their overall attitude. Will not be returning!"

"Pharmacy was great! Filled prescription quickly. Even had an issue where Walgreens was closed and so my prescription was transferred here...and insurance was causing problems with the transfer. They helped with that and filled my prescription. Nice, friendly staff!"

"I find items I need and save quite a bit of money using Extra Bucks and other opportunities for special deals. Coupons are sent to the CVS wallet card easily and apply without fail during self checkout, which I also find to extremely easy to use. Much easier to work with than Walgreens system in my experience."

"I did not think that CVS could be any worse or incompetent. A prescription that needed re-pre-authorization was again pre authorized. The medication was physically here Monday and my wife went to pick it up only to be told that it would be $560 as it needed an insurance “pre authorization”. I’ve been taking this medication for over a year and CVS/Caremark is my prescription plan. So I contacted my physician who pre-authorized it again. I went to pick it up today and was told it was still not pre authorized. I asked them to run it again. I was asked to go to a different window and waited 1/2 hour for them to rerun it while watching several dissatisfied customers complain about issues of their own. Finally they established that I had a valid pre authorization. Then, they were unable to locate the medication that had been there Monday. So now I am without my medication for several days because of the utter incompetence of CVS. I am forced to use CVS because of my prescription plan, but if I had a choice I would never enter a CVS again for any reason."

"I have been totally dissatisfied with this CVS since I moved to yorktown last October. Yesterday was the worst. I waited in line in the drive-through for almost 30 minutes. It didn’t take long for me to get up to the window, but once I got there, they kept me for 20 minutes. I was told that the pharmacist needed to ask me a question. I waited patiently for the first 15 minutes and then saw that the people in back of you were getting a little bit impatient as well. I rang the bell and asked if it was going to be much longer. She told me she’s still waiting on the pharmacist, and there was nothing she could do about it. When the pharmacist finally got to the window, she said, in a very patronizing voice, that we are not a fast food drive through and then she was sorry. Then she proceeded to ask me if I knew that my medication‘s had drug interactions. I said I’ve been on these medication‘s for seven years for stage four cancer and I know the medication’s very well. She continue to tell me that one of the medication’s I was taking would lessen the effectiveness of my chemotherapy drugs. I told her that we discussed it at length with my doctors and they do not believe that that would be the outcome. All my doctors are out of Jon Hopkins and they have kept me alive since 2017 when initially the prognosis was 11 months. Although I do appreciate pharmacist, making sure on the drug interactions, she does not need to argue with me when I tell her that I know the interactions and we are well aware of them. the whole experience made me feel pretty violated. I will not be going to that CVS again."