Walgreens

"A year and a half of issues with their computer system. I have talked to the techs, the pharmacist, the 800 number, and even their internal tech support. I have emailed corporate. No one local wants to call tech support, which is what tech support told me needed to happen. I was just told that my issue is "one prescription in hundreds" and they don't see an issue or "I'm not going to argue with you" when I tell them there are problems with their system that need to be handled locally. Submitting for refill online does not work, even if prior authorization was processed days before. Alert messages are not being sent. Auto refills are not processing. The system is suppsoed to automatically convert 90 day prescription to 30 day and does not. Filling auto refills that have been cancelled. If you spend 20 mins on hold you will get dropped at 130 when they go on lunch. Somehow worse than CVS."

"We walked in and the cashier ignored us as we waited in at the register no one was in line it was not busy at all and he finally walked up and asked us "what?" My mom asked him to put cash on her chime card and he said ok. We were counting our money and he said UNFORTUNATLEY I NEED THE MONEY and i wltold him im counting it PLEASE DO NOT RUSH ME. Gave him the cash and NOW HE HAS AN ATTITUDE AND SLAMMING THINGS AROUND. We go shop and come back now we waited patiently and after he helped a customer he turned his back on us and ignored us and the other employee was staring at me but never spoke to us. A customer comes up and she walks away and he was just unprofessional too."

"The wait at this pharmacy is ridiculous. It has been TERRIBLE ever since the previous pharmacist, Raj, left. I am hoping another pharmacy is going in next door so I can switch"

"I continue to be impressed by this Walgreens pharmacy staff and lead male pharmacist. After a bad incident with a Rite Aid pharmacy off J. Clyde regarding a child COVID series mistake we switched our vaccination shots to this Walgreens for our children. Both times (one for my son's COVID booster and again today for his and my flu shots) the staff were wonderful. Great customer service, it's clear they enjoy their job and each other. Most of all, the male pharmacist who gave my son his shots both times is VERY patient, professional and accommodating to my son's fear of shots. I highly recommend this Walgreens location for your vaccination needs."

"I have been shopping at various Walgreens for 18 years and I have never experienced anything bad, but on 8-4-2022 at the Walgreens on 2400 George Washington Memorial Highway Yorktown, VA store number 10453; that all changed. Police were called by the shift leader Shelby Joyner. He exaggerated the situation and wasted the police time. I also called 911 and let them know I was waiting outside and I was not leaving and was not armed. Police were very nice and stated that he might be having a bad day. That does not give someone the liberty to mistreat anyone! The officers told me to call cooperate and the BBB. Cashier Charlie Chance needs to be promoted! Charlie even told Shelby he didn't need to call the police twice. Charlie did his best to defuse the situation and even suggested to him an alternative. He still was determined to be irate and disrespectful to me. It is a shame how people act when they assume or feel that they have some authority. All of this happened because Charlie was honoring a price that was posted. Charlie never asked Shelby for any assistance Shelby inserted himself into my transaction for no reason."