Pearson Hyundai Service Center

"I would recommend avoiding Hyundai’s due to paint issues and service centers not wanting to repair known defects. I bought a Hyundai from here 2 years ago, and the paint is peeling on the front hood. Apparently they cover some models from 2016-2017 but my 2020 isn’t covered anymore. I am now stuck with a 1,000 dollar bill to fix it."

"I have not been impressed with the service department. You have to be on top of these folks to make sure all the work you want done is done for their communication skills have been less than professional during my processing of my claim."

"***ATTENTION for everyone needing their Hyundai Serviced at a Hyundai Dealership in the Richmond Area!!!** I had my vehicle towed here after having CMA Colonial Hyundai keep my vehicle for 8 MONTHS!!! multiple misdiagnosis and some of the worst customer service I have ever experienced. I am not exaggerating...Service Team at Pearson was AMAZING!!!! Service Director Melisa made sure that she got on the phone with me with her top tech so they could get a full understanding of what had happened thus far and to provide feedback from what the previous dealership stated. Within 4 hours not only did they PROPERLY diagnose the issue...they were able to fix my car and let me know that everything that the previous dealership tried to say was the likely cause (Interior fuse Box, then ECU, then Shift assembly) was not the problem at ALL!!! They then let me know that a critter had gotten into the engine bay and chewed the wire of one the main harnesses that caused all of the issues. That phone call I mentioned previoualy happened around 9am....my car was ready for pick up by 3pm. I didn't even need a loaner and turns out this is a comprehensive claim under my auto policy as well. If service on my car requires the dealership, PEARSON IS THE ONLY DEALERSHIP I will take my vehicle to. 8 months of extreme frustration with Hyundai consumer affairs getting involved was resolved at Pearson in one day! Shout out to Jason, Crystal, Melissa and the best Hyundai tech (Dont know his name but he figured out my issue) in the region!! They may have a wait time to get to your vehicle and it is for good reason. Take your Hyundai to the right dealership the FIRST time and safe yourself time, energy and hassle knowing it will be fixed RIGHT the first time!"

"I had my car towed there after an emergency check engine light while on a road trip and they were able to help me out and were very honest and professional! If my car breaks down out of state again I hope it's near this service center."

"Customer Service was not great and the pricing was even worse. I have been to several car repair shops over the years and have never had one say that to diagnose the problem it would be $150 per light, meaning if I have 3 lights on my dash I would be charges $450 to diagnose what those problems were. I purchased the vehicle from them in 2017 and received the 10 year 100000 mile warranty but of course that did not cover any of the items that needed to be addressed. Very disappointed and will definitely be shopping elsewhere to trade-in or purchase another vehicle."