Goodyear Auto Service

"I’ve been to this Goodyear twice and they are awesome. Both times the people were friendly, got my car in quickly and saved me money Thanks guys. I will be back."

"The best! Friendly, professional, and had my Jeep ready in a timely manner for inspection and oil change. Can’t recommend them enough!"

"**7/2023 update** Allen Tire on Midlothian reimbursed me for the tire I purchased at Firestone. They said that’s their policy when a problem occurs after hours, or on a weekend when they’re not open. I happened to be in there for an unrelated service, told them about that, and I had a check in the mail in about a week. Very pleasant surprise. This review is not a reflection of the quality of work/service performed. However, I’m now out $148 for a tire I had to purchase at a Firestone because most Goodyear stores aren’t open on Sunday and the one that was (this Lake Harbour store) told me they only had one technician working today and couldn’t fit me in. Now, the backstory… I purchased 4 tires from Goodyear, had them installed at an Allen Tire, and everything was great. I purchased roadside assistance to have peace of mind knowing if something happened to the tires, they were warrantied and would be repaired or replaced at no cost to me. Well, this morning I went out to my vehicle and noticed a tire was flat, and realized it was due to a big chunk of metal I’d obviously ran over. I inflated it at home and called around to find a Goodyear store that was open and could take care of the tire before driving all over and having it go flat again. Bottom line, Goodyear failed me, as there wasn’t a store anywhere around that could help. Kudos to Firestone, as they were able to get me in immediately. While they obviously can’t warranty a Goodyear tire, the lady running the store treated me as if I’d purchased the tire at Firestone and only charged me $148 for everything, which was a significant savings over what she could/should have charged me. I couldn’t be more grateful to her and Firestone, but couldn’t be any more disappointed with Goodyear. Goodyear has been great, and the 25% discount they offer for USAA members, but I’m seriously considering taking my future business to Firestone because of my experience today. Lastly, I realize it’s easy for the Lake Harbor store to point to the fact they only had one technician, but the reality is that the Firestone was fully staffed and provided an excellent end result."

"Jim Myers-Service Manager has excellent customer service and people skills. He went out of his way to assist me in getting my battery replaced in timely and orderly fashion. He assisted me with a full refund for a battery that could not be installed due to company policy. In addition, he ordered a new battery and replaced it all under 30 min. Thank you Jim for all your help!"