Let's Smile Dental - Fairfax

"There are 4 receptionists but you can never get them on the phone. You need a key to go to the restroom at this location. Using the bathroom is more than a human right, it’s a necessity. People don’t choose to use the restroom, they HAVE to go. Restrooms should be open during business hours. That’s the cost of doing business….let people do their business. Finally, if something comes up and you have a scheduling conflict they can reschedule you, but it will be 3-4 months out, because they book so many people they don't leave room in the schedule for rebooks. I can't wait to be done with this place! NEVER AGAIN!"

"Dr. Bagha and Heather were fantastic. Went in for a deep cleaning, which they did what they could to make it as bearable as possible and made my appointment very nice. Dr. Bagha also likes to keep his patients informed about the process so it's nice to not be in the dark. Huge points to both of them, this is my dentist of choice from now on!"

"Extremely unprofessional, rude, and unethical. I had Invisalign through Let's Smile for over 3 years. During this time, there were very little changes to my teeth overall as they were naturally quite straight. They always found a reason to continue my treatment which coincidentally was however long my insurance would pay for it. As for out of pocket costs, they were all paid up front. However, after my teeth were miraculously ready, we were charged over $200. When I went in to ask why this was I was told it was for my treatment. When I stood my ground and affirmed that I paid in full I was dismissed. I then requested to be shown my records and speak with the supervisor, the supervisor ran out and said I didn't have to pay with no verification of who I was or if I had actually paid. Throughout this entire interaction the receptionist was extremely rude and when they "realized" their mistake I was given a free T-Shirt as some sort of bribe? Incredibly rude staff that clearly do not know how to conduct themselves in a professional, ethical manner."

"We've been going to this dentist for over 10 years. We've had the same dental insurance the whole time. When I took both of my children there today for their 6 month check up, I was told there was an outstanding bill. After inquiring why, the receptionist explained, after a lot of digging, that they no longer accept our insurance. I am really disappointed that they didn't inform us at any point over the last 6 months. I hadn't even received a bill in the mail. It seems like they only care about keeping a paying customer and did not communicate the insurance problems because they knew we'd go somewhere else."