Goodyear Auto Service 10089 Brook Road, Glen Allen, VA 23059

"Excellent team at Goodyear. I was in a serious bind they helped me get in and out fast. Tim Hawk and his team were awesome!!! Well done"

"Tim…you suck. Rest of the crew…trash. I came in for an oil change/tire rotation which is literally just maintenance. Long story short…y’all LIED saying my brake light being out. When I first got the call about my brake light I said fine. Then it went from 1 brake light to getting all 3 lights replaced I said no. the repair cost went from ~$160 to $400+ like yeah no. If I said no the first time, don’t call me back to force me or push me to get the service done. I said no the first time. Upon getting there, they tried to make it seem like they weren’t being pushy. If you weren’t being pushy why did you call me back to see why I wasn’t getting the service done? Being weird about getting my car back to me, too. I ended up only paying for the oil change and tire rotation like I should because after examining my car my brake lights were perfectly fine. I don’t go to this location and never will again. But Tim you literally suck. You knew what you were doing. Lying about my car having issues to steal money is sick."

"Sincere thanks to Eric Brown at Goodyear/Glen Allen. I came into his shop today thinking I needed a tire replaced only to learn I simply needed a repair. His honestly and integrity saved me some money today. I didn't expect it but I sincerely appreciate it!"

"I’ve been taking my Mercedes to a Goodyear in Florida for the past two years. I was home visiting family in RVA and thought to give this location a try. The guy at the front desk has a bizarre way of customer service. I waited for my car, and I saw him explain things to two other customers including myself criticizing certain car brands in an effort to explain what’s going on. Honestly, it was annoying just identify the problem and solutions no need for anything else. The mechanic broke my spring off my hood. They did not seem interested at all in fixing it. The front desk guy proceeded to explain how Mercedes installs unnecessary things like this so it doesn’t need to be fixed. I agreed that it was okay and I took my car home because I did not want these guys touching my car again. Beware of this place. The work got done but the customer service was very bad."

"Angelo Giles was very helpful and took the time and effort to call me to tell me that the replacement tire had arrived and recommended the best time to come get the tire replaced to minimize my wait time. It is refreshing to see a young man in his 20's understand what customer service really means. He gets 5 stars from me."