Complete Automotive of Richmond

"Scheduled an appointment for vehicle inspection. Very quick and good service. No tricks to get you to pay more money. There's also a room, where you can read books while waiting for your service to be completed."

"Took my car in on a Thursday, was quoted one thing for the diagnostic fee, when they sent an invoice showing total cost of repair the fee was twice as much. This was Thursday afternoon. Brought that up, they said they'd honor the quoted diagnostic fee. Agreed on repair. They said they had the parts and the work would be completed Friday. We were busy and Friday came and went with no contact saying the car was ready. We figured we'd call first thing Saturday and collect my vehicle. We find out Saturday morning they're closed all weekend. We call them Monday around 9 a.m. (they opened at 8 am) and they say "it was done Friday, no one called?" Uh, so you FORGOT to let me know it was done and I went without my vehicle for a whole weekend for NOTHING. AND they weren't too worried about correcting anything, apologizing or even letting me know it was ready since WE had to call THEM Monday after they'd already been open for nearly an hour. I wouldn't go back."

"I love Complete Automotive! They are not far from work and can do oil change, tire rotation and state inspection within hours. I can drop off in the morning and pick up at lunch. They didn’t change my car settings which was annoying so had to change those myself after."

"Sunshine the so called service manager is rude and doesnt have communication skills. Went for state inspection and was amazed at the petty things they found, 3 light bulbs and questionable window tint. Sunshine got belligerent when I ask questions. Replace 3 light bulbs $94 absurd. I will go back if he gets removed from his position. Otherwise I will not go there. I am not Joe car owner, I have knowledge of mechanics. When I got my vehicle back they did not close the hood and had to pull over on 288 to close it before it got blown open. Great move service department putting me in harms way."

"Check your oil cap! About a year ago, I entrusted my car to Complete Automotive of Richmond for a routine service. Unfortunately, the outcome was far from routine. The oil cap was left off, causing extensive oil leakage throughout my vehicle's engine bay and undercarriage. This oversight resulted in $500 worth of damages, including professional degreasing and part replacements.I communicated this with the management, and while they initially promised to address the issue — including cleaning the leaked oil from my car and driveway — the follow-through was insufficient. My car was merely hosed down, which did not remove the oil, and the driveway was left unattended. Despite assurances from the manager, it seems my case was forgotten. It's crucial for potential patrons to be aware of my experience. I had hoped for accountability and remediation but was left with damage costs and unfulfilled promises. I urge customers to inspect their vehicles carefully after any service at Complete Automotive of Richmond."